Kenyatta University Hospital - Receptionists Jobs in Kenya

Kenyatta University Hospital - Receptionists Jobs in Kenya

Kenyatta University Teaching, Referral & Research Hospital (KUTRRH) is seeking to recruit highly transformative and dynamic self-driven individuals with a high degree of integrity, result oriented, demonstrable professionalism, competence and impeccable capability to fill the following positions within its staff establishment:-

Kenyatta University Hospital - Receptionists Jobs in Kenya

Receptionist – DCASR/KUTRRH/12
1. Background Information

Kenyatta University Teaching, Research and Referral Hospital (KUTRRH)

Department: Administration and Finance Section/Unit: Public Relations and Customer Services
Job Title: Receptionist
Reports to: Senior Administrator

2. Purpose of the Job

Reporting to the Customer Relations Officer, the Receptionist job exists to provide all front office services such as receiving visitors, giving the right information,
receiving phone calls and parcels and directing them to the appropriate destinations at KUTRRH.

3. Main Duties and Responsibilities of the Job:

• Receive all phone calls to the hospital and respond to the inquiries, give the appropriate information or redirect them to the appropriate persons in the hospital.
• Hand over to customers and other stakeholder mails and parcels delivered at the reception, from within and outside the hospital.
• Record all visitors to the hospital in the front office directory, taking their personal details for auditing and security purposes in the hospital.
• Document and file all customer care and customer service information for future reference and follow ups in the hospital.
• Report to the security guards or officer of any suspiciously looking persons or objects entering into or present in the reception area for the appropriate security procedures in the hospital.
• Liaising with other hospital departments and different personalities regarding services and issues of interest to customers, patients and visitors of the hospital.
• Implement all the established administrative and operations programmes in the reception area of the hospital.
• Document, record and file all reception daily business and forward it to the Customer Relations Officer for
the appropriate action in the hospital.

4. Qualifications Knowledge and Skills:

Minimum level of academic qualifications required to perform effectively in the role:

Degree in Public Relations from a recognized institution.

Professional qualification required to effectively perform in the role:


Minimum level of knowledge required for the job:
a) Fluent in English and Kiswahili
b) Excellent knowledge of hospital products
c) Knowledge of professional standards
d) Computer Literate
e) Customer service skills

Soft skills required for the job:
a) Communication skills
b) Ability to multitask
c) Organizational skills
d) Observation skills
e) Listening skills
f) Analytical skills
g) Compassionate
h) Team player
i) Courteous
j) Strong memory
k) Ability to work under pressure
l) Ability to observe confidentiality

5. Relevant Work Experience Required:

Minimum number of years of experience the jobholder is required to have to be
appointed to the position:

At least two years working experience as a Receptionist or Customer Service
Assistant in a reputable organization.

The deadline for the receipt of all applications is Monday 5th August 2019

If your background and competencies match the specifications of any of these posts, please send your;

1. Application Letter,
2. Curriculum Vitae and
3. Filled Application Form

ONLY via email to

Or hard copies can be addressed to:

The Chief Executive Officer
Kenyatta University Teaching, Referral & Research Hospital
P.O Box 7674 – 00100 GPO
Nairobi Kenya

For more information and job applications details, see; Kenyatta University Hospital - Receptionists Jobs in Kenya

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