Kenyatta University Hospital - ICT Officer - Applications Jobs in Kenya

Kenyatta University Hospital - ICT Officer - Applications Jobs in Kenya

Kenyatta University Teaching, Referral & Research Hospital (KUTRRH) is seeking to recruit highly transformative and dynamic self-driven individuals with a high degree of integrity, result oriented, demonstrable professionalism, competence and impeccable capability to fill the following positions within its staff establishment:

Kenyatta University Hospital - ICT Officer - Applications Jobs in Kenya

Ict Officer – Applications - DCSAICTA/KUTRRH/7

1. Background Information

Kenyatta University Teaching, Research and Referral Hospital (KUTRRH)

Department: Hospital Administration
Section/Unit: ICT Applications/Systems
Job Title: ICT Officer - Applications
Reports to: Information and Communication Technology Manager
Direct Reports:
a) Business Analyst-Clinical/Patient Services
b) Business Analyst-Back Office Applications
c) Database Administrator

2. Purpose of the Job:

Reporting to the ICT Manager, the ICT Systems/Application Manager job exists to oversee and coordinate the provision of Information and Communication Systems services, solutions and support, and advise the hospital executive on the same at KUTRRH.

3. Main Duties and Responsibilities of the Job:

  • Plan for all ICT systems/Applications services required in the hospital, in
    collaboration with other sections and units heads and thus contribute to its overall strategic planning.
  • Coordinate the implementation of ICT Systems/Applications services component of hospital strategic plan within its vision, mission and culture and other national and international frameworks.
  • Develop application and service strategies and service level agreements, test and deploy plans regularly, in collaboration with business units’ heads, and other key stakeholders in the hospital.
  • Perform end to end applications development lifecycle projects and
    activities including development, testing, implementation and maintenance of ICT systems in the hospital.
  • Perform tuning, balancing, improvement, automation and usability of the existing software and applications in the hospital.
  • Simulate and model software and applications to fit end users in the different
    business units in order to facilitate quality service delivery in the hospital.
  • Works with system vendors as required to configure, customize or upgrades to existing systems in order to fit different end user needs in the different sections and units in the hospital.
  • Works with various departments and strategic management department business analysts to develop system requirement specifications (SRS) based on business processes in the hospital.
  • Undertake application problem analysis and resolution for application problems in conjunction with the users and application suppliers.
  • Keep abreast with the latest enterprise systems development technologies and
    methodologies and advises the executive appropriately at the hospital.
  • Review and promote the appropriate introduction and plan for the implementation of software tool versions that offer new/latest features for effective and efficient service delivery in the hospital.
  • Review the existing systems in use by different sections and units in the hospital and propose areas and approaches for improvements.
  • Contribute regularly to discussion regarding internal process and system
    improvements in order to ensure maximum efficiency across the hospital.
  • Ensure that the ICT Systems Section has all human and non-human resources required to provide ICT systems support services to other sections in the hospital.
  • Provide guidance and support for application users to ensure that the business
    application systems supported by the ICT are maintained to the highest possible
    standard with maximum levels of attainable productivity
    and efficiency.
  • Maintain and update interfaces and integrations, exports and imports, data
    extracts, reporting functionalities and ensure their smooth running where required.
  • Coordinate and provide ICT systems support services and service delivery in the hospital ensuring that they meet the expected standards and compliance.
  • Supervise ICT systems section staff together with their services, to ensure that
    they offer timely services within the expected standards in the hospital.
  • Ensure and coordinate continuous staff training needs assessment and implement
    the appropriate training and development programmes in the ICT systems
    section for their effective and efficient performance and productivity in the
  • Ensure and provide continuous ICT systems services’ advisory service to the hospital executive and other sections and units and other stakeholders through the appropriate media.
  • Oversee and coordinate monitoring and evaluation of progress and achievement of the ICT systems section’s programmes, procedures, processes and services in the hospital, and prepare and disseminate periodic reports
  • Analyze data from systems and produce technical and business reports for
    consumption by departmental managers.
  • Proactively manage data quality in some systems
  • Set goals for Mean Time to Resolution (MTR) for all support issues, including
    escalated incidents among different sections and units in the hospital
  • Undertake any other duties of a similar level and responsibility as may be required from time to time.

    4. Qualifications Knowledge and Skills:

    Minimum level of academic qualifications required to perform effectively in the role:

    a) Bachelors’ Degree in IT or Computer Science/Engineering from a recognized

    Minimum level of knowledge required for the job:
    a) Knowledge of Enterprise Systems Management
    b) Knowledge of Database Administration
    c) Strong knowledge of ITIL
    d) Knowledge of professional standards

    Minimum level of professional qualification required to perform effectively in the role:


    Soft skills required for the job:
    a) Communication skills
    b) Organizational skills
    c) Leadership skills
    d) Team building skills
    e) Analytical skills
    f) Ability to work under pressure

    5. Relevant Work Experience Required:

    Minimum number of years of experience the jobholder is required to have to be appointed to the position:

    At least three years working experience as an ICT Applications Officer or related field.

    The deadline for the receipt of all applications is Monday 5th August 2019

    If your background and competencies match the specifications of any of these posts, please send your;

    1. Application Letter,
    2. Curriculum Vitae and
    3. Filled Application Form

    ONLY via email to

    Or hard copies can be addressed to:

    The Chief Executive Officer
    Kenyatta University Teaching, Referral & Research Hospital
    P.O Box 7674 – 00100 GPO
    Nairobi Kenya

    For more information and job applications details, see; Kenyatta University Hospital - ICT Officer - Applications Jobs in Kenya/a>

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Kenya.

    Scholarship 2020/21

    Undergraduate Scholarships 2020/2021
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.