Kenyatta University Hospital - Customer Service Assistants Jobs in Kenya

Kenyatta University Hospital - Customer Service Assistants Jobs in Kenya

Kenyatta University Teaching, Referral & Research Hospital (KUTRRH) is seeking to recruit highly transformative and dynamic self-driven individuals with a high degree of integrity, result oriented, demonstrable professionalism, competence and impeccable capability to fill the following positions within its staff establishment:-

Kenyatta University Hospital - Customer Service Assistants Jobs in Kenya

Customer Care Assistant – DCASCSA/KUTRRH/12

1. Background Information

Kenyatta University Teaching, Research and Referral Hospital (KUTRRH)

Department: Hospital Administration
Section/Unit: Public Relations and Customer Service
Job Title: Customer Care Assistant
Reports to: Executive Secretary

2. Purpose of the Job

Reporting to the Executive Secretary, the Customer Care Assistant job exists to receive and direct visitors to the respective departments at KUTRRH

3. Main Duties and Responsibilities of the Job:

• Primary point of contact within the hospital
• Responding to visitors’ queries
• Receiving, guiding and directing the patients around the hospital
• Maintaining good ambience in the hospital
• Maintaining a log of visitors
• Resolving customer complaints
• Filling and processing of application forms
• Facilitating appointments
• Prepare reports on trends to inform resolution of continuous customer service quality improvement

4. Qualifications Knowledge and Skills:

Minimum level of academic qualifications required to perform effectively in the role:

Diploma in Business Administration or Public Relations from a recognized institution.

Professional qualifications required to effectively perform in the role:


Minimum level of knowledge required for the job:
a) b) Computer Literate
c) Fluent in
English and Kiswahili
d) Record keeping skills
e) Office management skills
f) Knowledge of office operations

Soft skills required for the Job:
a) Communication skills
b) Organizational skills
c) Observation skills
d) Analytical skills
e) Courteous
f) Ability to work under pressure
g) Ability to observe confidentiality

5. Relevant Work Experience Required:

Minimum number of years of experience the jobholder is required to have to be
appointed to the position:

At least two years working experience as a customer care assistant in a reputable organization.

The deadline for the receipt of all applications is Monday 5th August 2019

If your background and competencies match the specifications of any of these posts, please send your;

1. Application Letter,
2. Curriculum Vitae and
3. Filled Application Form

ONLY via email to

Or hard copies can be addressed to:

The Chief Executive Officer
Kenyatta University Teaching, Referral & Research Hospital
P.O Box 7674 – 00100 GPO
Nairobi Kenya

For more information and job applications details, see; Kenyatta University Hospital - Customer Service Assistants Jobs in Kenya

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