Kenyan Alliance Insurance Claims Officer Jobs in Kenya

Kenyan Alliance Insurance Claims Officer Jobs in Kenya



Main Purpose of the Job- (Job Summary)

The role holder is responsible for registering and acknowledging new claims, archiving claims files, updating various claims registers.

Main Responsibilities

  • Register and acknowledge new claims

  • Advise and follow up on claim requirements. (Documentation.)

  • Maintain an updated repair progress register/movement of vehicles at the assessment centre

  • Appointment of service provider – Windscreen replacements

  • Analysis of claims documents as per claims guidelines

  • Set initial reserves on claims within the limits and guidelines

  • Follow up on claims requirements and documents

  • Attend to clients promptly and provide Excellent Customer service and feedback to clients on claims progress

  • Continuous Update of various claims registers

  • Claim files archiving and ensure timely retrievals.

  • Communicating with garages on repair/release of vehicles

  • Doing preliminary demand letters to negligent third parties

  • Making payment vouchers when the claims are finalized

  • Recommend for a second assessment on accident vehicles whenever necessary.

  • Evaluate the performance of the repairers and external assessors.

  • Perform any other roles as may be assigned by management from time to time.

    Knowledge & Experience

    The candidate must demonstrate and possess the following skills and qualifications:

  • Bachelors of Commerce degree (insurance option preferred)

  • Good progress in Professional qualification in Insurance (ACII/IIK )

  • Two (2) years Claims insurance experience

  • Good analytical skills

  • Decision making skills

  • Attention to detail

  • Good Interpersonal skills

  • Good Customer Service skills

    How to Apply

    Interested candidates should send their CVs to hr@kenyanalliance.com using the position as the subject of the email.

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