Kenya Wine Agencies Limited Customer Service Representative Jobs

Kenya Wine Agencies Limited Customer Service Representative Jobs ;Provide excellent customer service by receiving, registering, and addressing inquiries, resolving issues, and ensuring customer satisfaction. Manage omni‑channel order processing, customer relationship management, and cross‑functional collaboration with Sales, Planning, and Logistics.

Key Responsibilities (not more than 10)

  • Handle and process omni‑channel customer orders (EDI, B2B, VMI, phone) accurately and timely.

  • Validate orders for logistics compliance and credit control alignment.

  • Confirm orders, coordinate delivery creation, and ensure 24‑hour turnaround.

  • Collaborate with Customer Service Administrator on specific order needs.

  • Advise customers on stock‑outs, promotions, and new products.

  • Track and monitor customer orders, queries, and claims against KPIs.

  • Identify cross‑selling and up‑selling opportunities and liaise with Sales.

  • Manage Voice of Customer (VoC) survey campaigns and execute annual VoC plan.

  • Analyse customer service data, dashboards, and KPIs to drive improvements.

  • Document customer interactions and generate reports for service enhancement.

    Qualifications / Work Experience

  • Academic Bachelor’s Degree (BA/BSc/HND) from a recognized institution.

  • Professional Minimum of two (2) years’ experience in customer service or order management.

  • Professional Strong knowledge of customer service processes and CRM systems.

  • Professional Ability to work cross‑functionally with Sales, Planning, and Logistics.

  • Professional Excellent communication, problem‑solving, and data analysis skills.

    How to Apply

    For more information and job application details, see; Kenya Wine Agencies Limited Customer Service Representative Jobs

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