Kenya Revenue Authority Jobs - Manager - Complaints Management & Corruption Reporting Vacancies

Kenya Revenue Authority Jobs - Manager - Complaints Management & Corruption Reporting Vacancies

  • Intelligence & Strategic Operations
  • Operations & Business Transformation office
    Reports to:
  • Chief Manager, Operations & Business Transformation Office
    Direct reports:
  • Supervisors, Complaints Management & Corruption Reporting

    Job Summary

    The job holder will be responsible for:

  • management of complaints
  • corruption reports in accordance with practice, policy and law.

    Main Responsibilities of the job

    Tasks and Output

  • Develop & implement policies, procedures and strategies on management of corruption reports and public complaints on KRA.
  • Manage complaints and corruption reporting processes, systems, people and other resources.
  • Ensure compliance with legal requirements on complaints management.
  • Create and maintain a data base of complaints and corruption reports.
  • Provide complaints and corruption trends and communicate lessons learnt.
  • Develop and deliver education and training in relation to complaints management and corruption reporting
  • Overseeing preparation of management and operational reports.
  • Any other duty as assigned by the management

    Qualifications, Knowledge and Skills

    Academic Qualifications

  • Bachelor degree from a recognized university
  • Evidence of training for a cumulative period of not less than two months in the areas of complaints management, marketing, human resource and administration.
  • Training in Tax and Customs administration will be an added advantage.

    Relevant Experience
  • 5 years of progressive work experience in the areas of marketing, human resource, Customs and Tax administration, and/ complaints management, two (2) of
    which should be leading team(s).
  • Experience in Customs and Tax administration is an added advantage.

    Competencies required
  • Honesty and integrity of character.
  • Good decision making capabilities
  • Good planning, organizational and analytical skills
  • Resilient, focused and results oriented
  • Excellent oral and written communication, presentation and interpersonal skills
  • Motivated, dynamic and dedicated team player
  • Ability to build and maintain strong relationships

    How to Apply
  • All applications from interested and qualified candidates must be submitted online via the process below.
  • ONLY shortlisted candidates will be contacted.
  • All applications should be submitted online by 21st March 2019
  • We are an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.
  • KRA does not charge any application, processing, interviewing or any other fee in connection with our recruitment process.
  • For more information and job application details, see; Kenya Revenue Authority Jobs - Manager - Complaints Management & Corruption Reporting Vacancies

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