Kenya Revenue Authority Jobs - Manager - Complaints Management & Corruption Reporting Vacancies
Kenya Revenue Authority Jobs - Manager - Complaints Management & Corruption Reporting Vacancies
Department:Intelligence & Strategic Operations
Division:
Operations & Business Transformation office
Reports to:
Chief Manager, Operations & Business Transformation Office
Direct reports:
Supervisors, Complaints Management & Corruption Reporting
Job Summary
The job holder will be responsible for:
management of complaints
corruption reports in accordance with practice, policy and law.
Main Responsibilities of the job
Tasks and Output
Develop & implement policies, procedures and strategies on management of corruption reports and public complaints on KRA.
Manage complaints and corruption reporting processes, systems, people and other resources.
Ensure compliance with legal requirements on complaints management.
Create and maintain a data base of complaints and corruption reports.
Provide complaints and corruption trends and communicate lessons learnt.
Develop and deliver education and training in relation to complaints management and corruption reporting
Overseeing preparation of management and operational reports.
Any other duty as assigned by the management
Qualifications, Knowledge and Skills
Academic Qualifications
Bachelor degree from a recognized university
Evidence of training for a cumulative period of not less than two months in the areas of complaints management, marketing, human resource and administration.
Training in Tax and Customs administration will be an added advantage.
Relevant Experience
5 years of progressive work experience in the areas of marketing, human resource, Customs and Tax administration, and/ complaints management, two (2) of
which should be leading team(s).
Experience in Customs and Tax administration is an added advantage.
Competencies required
Honesty and integrity of character.
Good decision making capabilities
Good planning, organizational and analytical skills
Resilient, focused and results oriented
Excellent oral and written communication, presentation and interpersonal skills
Motivated, dynamic and dedicated team player
Ability to build and maintain strong relationships
How to Apply
All applications from interested and qualified candidates must be submitted online via the process below.
ONLY shortlisted candidates will be contacted.
All applications should be submitted online by 21st March 2019
We are an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.
KRA does not charge any application, processing, interviewing or any other fee in connection with our recruitment process.
For more information and job application details, see; Kenya Revenue Authority Jobs - Manager - Complaints Management & Corruption Reporting Vacancies
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