Kenya Revenue Authority Assistant Manager - Business Application Support – Customs & Border Control (C&BC) Jobs

Kenya Revenue Authority Assistant Manager - Business Application Support – Customs & Border Control (C&BC) Jobs; The jobholder shall be responsible for technical support and enhancement of existing business systems and ensuring systems requirements are professionally developed and deployed.



Duties and responsibilities

Provide guidance on technical support teams in troubleshooting systems and integrating system issues by taking lead in resolving complexities.

Supervise staff to ensure implementation of approved Systems Change Requests (SCRs) and taking lead in resolving complex issues.

Supervise preparation and documentation of business requirements specifications and Business Use Cases (BUCs) and provide guidance to guarantee required quality and coordinate SCR’s approval process.

Review and validate technical requirements and System Use Cases (SUCs) to ensure completeness and submit to the management for approval.

Conduct feasibility study of business systems requirements to determine viability, cost effectiveness of the required solutions and provide advisory services to the management.

Supervise development high level systems design models to ensure relevance and submit to Management for considerations.

Participate in constituted task forces and committees to address IT related issues

Provide assistance to clients by addressing systems related issues and providing
standardized solutions.


Person specifications

For appointment to this job, the candidate must have:

Bachelor’s Degree in any of the following disciplines: - Computer Science,

Information Communication Technology, Business Information Technology, Computer Forensics, Forensic Science (Digital Forensics), or relevant equivalent qualification from a recognized Institution.

Four (4) years relevant work experience, one (1) of which must be at Supervisory level.

Management Course lasting not less than four (4) weeks from a recognized institution, will be an added advantage.

Proficiency in Computer Applications.

Membership to a relevant professional body where applicable.

Practicing License where applicable.

Key Competencies

Innovative thinking

Organizational skills

Resilience and Adaptability

Critical Thinking and Problem-Solving

Customer-Centrism Approach

Professionalism, Ethical Judgment and Integrity


Technical Competencies & Certifications.

Certified Business Analyst (CBAP)

Systems Modelling and Design Techniques

Process Modelling and Design Techniques

How to Apply

For more information and job application details, see; Kenya Revenue Authority Assistant Manager - Business Application Support – Customs & Border Control (C&BC) Jobs

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