Kenya Plant Health Inspectorate Service Senior Customer Care Assistant Jobs in Kenya

Kenya Plant Health Inspectorate Service Senior Customer Care Assistant Jobs in Kenya

Duties and Responsibilities:

Receiving, Directing and relaying telephone messages;

Directing visitors and customers to the appropriate staff member when they come to KEPHIS for services;

Receiving and record mails/parcels then distributes them to the relevant office;

Maintaining visitor's book for analysis by respective departments;

Ensuring information materials are available at the reception and availing the same to clients;

Opening and date stamping all general correspondences;

Assisting in the planning and preparation of meetings, conferences and conference telephone calls;

Responding to public enquiries;

Answering all incoming calls and handle call enquiries whenever possible;

Redirecting calls as appropriate and take adequate messages when required;

Recording and type all incoming visitors names for analysis per department;

Ensuring information materials are available at the reception and request clients to get a copy;

Opening the biometric door for clients.

Person Specification

For appointment to this grade a candidate must have:

At least four (4) years relevant work experience;

Diploma in Telecommunications Operations, Front Office Management, Customer Care or its equivalent from an

institution recognized in Kenya preferably KNEC;

Proficiency in Computer Applications;

Good Public Relations Skills;

Diploma in Telecommunications Operations, Front Office Management, Customer Care or its equivalent from a recognized institution;

Compliance with Chapter Six of the Constitution,

Skills

Proficiency in computer applications;

Communication skills;

Interpersonal skills;

Report writing skills;

Negotiation skills;

Problem solving skills.

Competencies

Ability to work under pressure;

Ability to work independently and in a team;

Ability to multi-task and prioritize work; and

Demonstrated ability to implement Quality Management Systems.

How to Apply

For more information and job application details, see; Kenya Plant Health Inspectorate Service Senior Customer Care Assistant Jobs in Kenya

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