Kenya Orient Insurance Relationship Officer Jobs in Kenya

Kenya Orient Insurance Relationship Officer Jobs in Kenya



Job Purpose:

This position will be responsible for promptly handling customers' enquiries, analyzing and
determining the service level and ensuring customer satisfaction.

Key Tasks, Duties and Responsibilities

  • Analyze and ensure customer enquiries are handled professionally and resolved within the
    agreed TAT to promote customer retention.

  • Ensure all customer enquiries, concerns and complaints are followed up within the stipulated
    time frame.

  • Assist in measuring customer satisfaction on an ongoing basis by conducting customer surveys and following up on customer feedback via the issues & recommendations tracker.

  • Maintain high professional standards and strive to provide quality services to clients.

  • Building and maintaining relationships with a range of stakeholders, including the ability to
    understand different stakeholder’s motivations and the ability to influence and persuade.

  • Support the claims manager in the implementation of customer service policies, procedures
    and standards by interpreting and communicating procedures to staff at all levels.

  • Place outbound follow-up calls to customers to sign up or renew their policies, claims
    acknowledgement and follow-up calls to service.

  • Assisting in designing and monitoring creative and effective customer service campaigns to
    improve service levels and staff awareness.

  • Liaise between the contact center and the unit on daily operations to track and report on
    company’s performance in delivering the defined customer experience.

  • Maintaining and updating customer service internal feedback mechanism.

    Requirements

  • A Bachelor’s degree in a business related field from a recognized university.

  • 2 years relevant experience in customer service.

    How to Apply

    For more information and job application details, see; Kenya Orient Insurance Relationship Officer Jobs in Kenya

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