Kenya National Qualifications Authority (KNQA) Qualifications Database Officer Jobs
Job Summary
Support the implementation, maintenance and administration of ICT systems, infrastructure and applications to ensure efficient delivery of information technology services and business continuity.
Provide technical support to users, maintain ICT assets and systems, and ensure effective operation of network and application environments.
Key Responsibilities
Develop and maintain computer program documentation in accordance with approved specifications and requirements.
Install, configure and support computer systems, software applications and ICT solutions.
Maintain and support application systems to ensure optimal performance and availability.
Provide end-user technical support and train users on effective utilization of ICT resources.
Maintain up-to-date ICT equipment and asset registers.
Install, configure, monitor and maintain Local Area Network (LAN) components.
Administer and manage user accounts within Active Directory, email systems and user applications.
Maintain ICT equipment issuance records and inventory documentation.
Update, manage and maintain the Authority’s website and related digital platforms.
Ensure business continuity through regular data backups and application backup procedures.
Monitor ICT systems and respond to technical issues and service interruptions.
Prepare technical documentation and maintain ICT operational records.
Qualifications
Bachelor’s Degree in Information Technology, Computer Science,
Business Information Technology, Software Engineering, ICT Project Management, Computer Engineering or another relevant and equivalent qualification from a recognized institution.
Key Competencies
ICT Systems Administration.
Computer Hardware and Software Support.
Network Administration and LAN Management.
Active Directory and User Account Administration.
Website Management and Maintenance.
Data Backup and Business Continuity Management.
Application Systems Support and Maintenance.
ICT Asset and Inventory Management.
Technical Documentation and Reporting.
User Support and ICT Training.
Troubleshooting and Problem-Solving Skills.
Communication and Interpersonal Skills.
Attention to Detail and Service Orientation.
How to apply
For more information and job application details, see; Kenya National Qualifications Authority (KNQA) Qualifications Database Officer Jobs
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