Kenya Medical Practitioners and Dentists Board Customer Care Assistants Jobs

Kenya Medical Practitioners and Dentists Board Customer Care Assistants Jobs

  • The Customer care Assistant will be reporting to the Manager, Customer care Department.

    Key Responsibilities:

  • Assist in day to day operations in the customer department.

  • Respond to customer service issues in a timely manner in accordance with the organization policies.

  • Assist in creating effective customer service procedures, policies and standards.

  • Assist in developing customer satisfaction goals and coordinate with the team to meet them on a steady basis.

  • Assist in implementing an effective customer loyalty program.

  • Maintain accurate records and document all customer services activities and discussions.

  • Assist in assessing service statistics and prepare detailed report on the findings.

  • Assist in managing the approved budget within the customer care department.

  • Stay informed on the latest industry techniques and methods.

  • Keeping a record of customer interaction and details of actions taken

  • Managing a large number of incoming calls and emails

  • Reporting back on results weekly to the Head of Department

    Requirements for Appointment:

  • Diploma in Front Office/Customer Care/ Telephone and Reception Procedures from a recognized institution lasting not less than six months;

  • Certificate in
    computer packages.

    Core Competencies Required for the Position:

  • Ability to accept criticism and work well under pressure

  • Thorough and pay attention to detail

  • The ability to work well with others

  • Sensitivity and understanding

  • Excellent verbal communication skills

  • Active listening skills

  • Delivering a comprehensive service to enquiring customers

  • Possibly delegating certain customer enquiries to specific teams

  • Efficiency and organizational skills

  • Administrative skills
    patience and the ability to remain calm in stressful situations

  • Ability to build a sustainable relationships


  • Minimum experience of 1 year in the relevant field.

    How to Apply

  • For more information and job application details, see; Kenya Medical Practitioners and Dentists Board Customer Care Assistants Jobs

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.

    Scholarship 2021/22

    Current Scholarships 2021/2022 - Fully Funded

    Full Undergraduate Scholarships 2021/2022

    Fully Funded Masters Scholarships 2020/21

    PhD Scholarships for International Students - Fully Funded!

    Funding Opportunities for Journalists 2021/2022

    Funding for NGOs 2021/2022

    Funding for Artists 2021/2022

    Funding for Entrepreneurs 2021/2022