Kenya Medical Practitioners and Dentists Board Customer Care Assistants Jobs

Kenya Medical Practitioners and Dentists Board Customer Care Assistants Jobs


  • The Customer care Assistant will be reporting to the Manager, Customer care Department.

    Key Responsibilities:

  • Assist in day to day operations in the customer department.

  • Respond to customer service issues in a timely manner in accordance with the organization policies.

  • Assist in creating effective customer service procedures, policies and standards.

  • Assist in developing customer satisfaction goals and coordinate with the team to meet them on a steady basis.

  • Assist in implementing an effective customer loyalty program.

  • Maintain accurate records and document all customer services activities and discussions.

  • Assist in assessing service statistics and prepare detailed report on the findings.

  • Assist in managing the approved budget within the customer care department.

  • Stay informed on the latest industry techniques and methods.

  • Keeping a record of customer interaction and details of actions taken

  • Managing a large number of incoming calls and emails

  • Reporting back on results weekly to the Head of Department

    Requirements for Appointment:

  • Diploma in Front Office/Customer Care/ Telephone and Reception Procedures from a recognized institution lasting not less than six months;

  • Certificate in
    computer packages.

    Core Competencies Required for the Position:

  • Ability to accept criticism and work well under pressure

  • Thorough and pay attention to detail

  • The ability to work well with others

  • Sensitivity and understanding

  • Excellent verbal communication skills

  • Active listening skills

  • Delivering a comprehensive service to enquiring customers

  • Possibly delegating certain customer enquiries to specific teams

  • Efficiency and organizational skills

  • Administrative skills
    patience and the ability to remain calm in stressful situations

  • Ability to build a sustainable relationships

    Experience:

  • Minimum experience of 1 year in the relevant field.

    How to Apply

  • For more information and job application details, see; Kenya Medical Practitioners and Dentists Board Customer Care Assistants Jobs


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