Kenya Film Classification Board Customer Care Officer Jobs

Kenya Film Classification Board Customer Care Officer Jobs

HRA/CCA/01/2020

Reporting to the Manager Corporate Communications, the job holder will be responsible for:

Attending promptly to all incoming calls and notify the relevant officers on the same;

Attending to incoming and outgoing mails and recording them chronologically;

Attending promptly to all clients and stakeholders coming to the offices and ensure that they are treated in a welcoming and friendly manner;

General office management including filing both soft and hard copy documents;

Assisting in preparation of exhibitions and other related marketing events;

Provide service information to clients and stakeholders;

Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution;

Ensuring that all displays at the customer care area are in good order.

The successful candidate must:

A Have a Bachelor’s degree in either Business Administration, Public Relations ,Sales and Marketing or equivalent and one (1) year work experience;
OR

Diploma in either Business Administration, Public Relationship, Sales and Marketing or equivalent and two (2) years’ work experience;

Be proficient in computer applications skills;

How to Apply

For more information and job application details, see; Kenya Film Classification Board Customer Care Officer Jobs

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