Kenya Builders & Concrete Co. Ltd Client Solutions Advisor Jobs
Key Duties / Responsibilities
Assist walk‑in customers, understand requirements, and recommend suitable building materials
Prospect for new customers through referrals, cold calling, site visits, online research, social media, networking events, trade shows, inbound inquiries, and other approved methods
Educate customers on product benefits, pricing, and applications
Maintain strong knowledge of Kenya Builders’ retail product range
Identify upselling and cross‑selling opportunities
Process orders, generate quotations, and log transactions accurately in HubSpot CRM
Keep retail displays organised, stocked, and visually appealing
Support stock control, inventory updates, and product‑availability monitoring
Log all customer interactions, sales, and inquiries in HubSpot CRM
Follow up open quotations and pending orders to closure
Collaborate with the Telesales Team to convert inbound leads into in‑store sales
Handle complaints professionally and escalate where necessary
Build long‑term relationships with repeat customers
Work with warehouse and logistics teams for timely order fulfilment
Key Outputs / Deliverables
Achieve individual and store sales targets
Maintain positive customer feedback and minimal complaints
Advise customers accurately on suitable products
Ensure 100% of sales interactions are logged in HubSpot
Maintain organised, well‑stocked retail displays
Qualifications & Experience
Diploma or Degree in Sales, Marketing, Business Administration, or related field preferred
Minimum 2 years’ experience in sales/customer‑facing roles, preferably construction, hardware, or retail
Proficiency in CRM software (HubSpot preferred) and basic POS systems
How to Apply
Send your updated CV to careers.kbcl@kenyabuilders.com by 25th September 2026. Please indicate “Job Title”.
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