Kenya Builders & Concrete Co. Ltd Accounts Manager Jobs
Key Duties / Responsibilities
Client Relationship Management
Build strong client relationships and understand business objectives/challenges
Serve as the main contact for client inquiries, issues, and requests
Conduct daily check‑ins to support satisfaction and identify collaboration opportunities
Ensure customer dues are paid within approved credit limits and keep customers informed of account status
Strategic Account Planning
Develop account plans to maximise revenue, profitability, and account growth
Align internal products, services, and solutions with client needs
Identify upselling/cross‑selling opportunities and reactivate dormant accounts
Identify upcoming projects, understand client requirements, and build relationships accordingly
Build strategic relationships with architects and engineers to ensure products are specified for projects
Communication, Resolution & Market Analysis
Communicate product/service value proposition effectively
Coordinate with Sales, Marketing, Logistics, and Customer Support for seamless delivery
Resolve key‑account concerns promptly with internal teams
Track industry trends, market conditions, and competitors; identify opportunities/threats and provide recommendations
Reporting & Analysis
Prepare account‑performance reports, including revenue forecasts and customer‑satisfaction metrics
Analyse data for trends, opportunities, and improvement areas
Key Outputs / Deliverables
Effective implementation of approved business plans and sales budgets
Business development through new‑market growth and achievement of sales targets
High customer retention, improved customer relations, and quality service delivery
Sales reporting through development of dashboards
Qualifications & Experience
Diploma or Bachelor’s degree in Business, Marketing, or related field
Proven experience in key account management or similar role
Proficiency in CRM software and relevant tools
How to Apply
Send your updated CV to careers.kbcl@kenyabuilders.com by 25th September 2026. Please indicate “Job Title”.
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