Kenya Airways Passenger Handling – Instructor Jobs in Kenya

Kenya Airways Passenger Handling – Instructor Jobs in Kenya

Detailed Description

Principal Accountabilities (Key Performance areas): Accountability (Responsibility)

• Design develop and passenger handling training programs in compliance with Industry standards, Organizational needs and staff development needs.

• Organize training logistics including preparation of learning material and venue arrangements

• Conduct training needs assessment to Identify training and development needs

• Deliver training programs in areas of Inflight Service and other relevant staff development courses in accordance with the approved syllabi/curriculum

• Prepare, administer, mark examinations, and communicate results

• Prepare reports on all trainings conducted to enable continuous evaluation of training

• Issue certificates to qualified participants

• Prepare and submit accurate and complete training records within the stipulated time

• Review training materials to reflect company standards, regulatory requirements and applicable industry standards.

• Maintain competency, qualification and where required certified in the subject matter required to deliver

• Act as internal consultant in subject matter areas and support in driving organization change

• Participate in the development and sharing of annual training calendar in liaison with relevant managers

• Create a learning culture by always engaging learners and their managers.

• Collect participants feedback on delivered learning solutions and ensure regular evolution training

• Monitor and evaluate implementation of the trainings to ensure effective transfer of skills and identify further training needs to continuously improve performance (Level 3).

• Support in the development, monitoring and implementation of e-learning in subject matter areas and training manuals

• Deliver commercial training programs to contribute to the achievement of revenue generation.

• Act as a Subject Matter Expert for the business in regards to Passenger Handling matters

Knowledge and Experience Qualification (Minimum)

• Bachelor’s Degree or

• Diploma Additional Qualifications

• Instructional Techniques

• Instructional Design Years of Experience (Minimum)

• Five (5) years in operations with two (2) years in supervisory role in passenger handling Other Skills

• Excellent communication, interpersonal and presentation skills

• Leading self

• Instructional design and delivery skills

• Motivational skills

• Proficiency in office productivity skills

Behavioral Competencies

• Analytical skills with good judgement

• Interpersonal understanding

• Self confidence

• Ability to work under pressure

• Self- control

• Leadership skills

• Strong work ethics

• Teamwork and cooperation

• Flexibility

How to Apply

For more information and job application details, see; Kenya Airways Passenger Handling – Instructor Jobs in Kenya

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