Kenya Airways E-Payment Specialist Jobs in Kenya

Kenya Airways E-Payment Specialist Jobs in Kenya

Job Purpose:

  • The ideal candidate will define and execute payment strategy for KQ online platforms; Responsible for reporting and detecting payment anomalies, successes rates and trends and clearly communicate on status of actions and issues to improve current success/conversion rates. Provide KQ with accurate and reliable monitoring task in online payments which increases customer satisfaction, improve conversion rates and decline costs resulting from lost sales.

    Key accountabilities/ Responsibilities:

  • Measure on regular intervals the success rates of the various payment options split over the various countries (POS).

  • Compare the success rates of the same payment options over the various payment providers and front-end tools (EBT, MMB, ICI).

  • Measure both pro-active as well reactive other payment related transaction results (materialization, inquiries) and report on these to the business stakeholders.

  • Encourage the use of AMOP to reduce on online payment cost for acceptance and other related costs.

  • Perform daily payment monitoring by using the various systems optimally.

  • Be the key player/user and linking pin for the Amadeus Payment Manager (APM).

  • Play a pro-active role in monitoring at times where errors can be expected like releases and Maintenance and System Upgrades at the side of Payment providers.

  • Pro-actively and adequately report on payment incidents to the relevant parties.

  • Assist and advice how the Payment Monitoring can be improved.

  • Represent E-payments in the debriefing of Payment Incidents Meetings with external parties.

  • Monitor on regular intervals the e-Payment admin tool to check correct settings, report on findings.

  • Manage ABR-sheets (Amadeus Business Rules) and Office ID’s.

  • Initiate authorization reversals at instigation of sales organization in case of double authorization with acquiring bank.

  • Perform an active role in the testing of payment options after new release /deployments of the various user interfaces.

  • Become the central function for the various departments in respect to testing
    credit cards for test activities to avoid payments devices (card & readers) being scattered over the organization and to minimize fraud resulting from multiple users.

  • Keep test logs and have access to test logs of other departments.

  • Perform testing once a new FOP has gone live on the various user interfaces. Testing to be performed over the various systems.

  • Make sure the back-office process (creating internal refund, voiding tickets and reconciliation) are handled properly.

  • Safeguard the integrity of the live payment options by making sure it is known who have performed which actions with the payment devices.

  • Gather knowledge to keep abreast of new developments in e- payments.

  • Manage all costs related to payments and in liaison with e-sales team Identify efficient alternative payment methods which have list cost and implement in different markets.

  • Manage and maintain PCI DSS compliance with the different suppliers.

  • Develop and execute MOTO payment plan in line with PCI DSS requirements.

  • Define and maintain multi payment experience across the online platforms.

    Knowledge, Skills, and experience

  • Bachelor’s degree in business related field.

  • Minimum of 3 years’ experience in E-payments field.

  • Proficiency in MS office, internet use.

  • Fluent in written and spoken English.

  • Proficiency in the usage of airline passenger systems.

  • IT proficiency with good knowledge in Finance.

    How to Apply

  • For more information and job application details, see; Kenya Airways E-Payment Specialist Jobs in Kenya

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