KenTrade Customer Service Officer Jobs in Kenya



KenTrade Customer Service Officer Jobs in Kenya; To respond to customer requests concerning the Single Window System at border points. The Customer Service Officer will serve as the first point of contact, attending to queries and inquiries via telephone, email, or site visits.

Duties and Responsibilities

  • Implement a customer service policy for the organization.

  • Ensure efficient and prompt handling of all customer inquiries/complaints via phone, letter, email, or in person.

  • Provide system support to KNESWS users through telephone, email, or premise visits.

  • Provide training to KNESWS users on business processes and system operations.

  • Implement customer service standards; respond promptly to inquiries; resolve problems and complaints.

  • Identify customer service trends, determine system improvements, and implement changes within agreed timelines.

  • Keep detailed records of customer interactions, inquiries, complaints, and actions taken.

  • Determine customer service requirements by researching and analyzing customer needs.

  • Improve customer service quality results and support the supervisor in ensuring standards are met.

  • Prepare daily, weekly, and monthly statistical reports.

  • Create and maintain a positive, supportive, customer‑oriented environment for all clients.

  • Supervise and manage all customer service assistants.

  • Undertake other duties consistent with the level of responsibility of this role.

    Minimum Academic, Professional Qualifications and Experience

  • Bachelor’s Degree in Commerce, Business Administration, ICT, or related field.

  • Certificate in Computer Applications.

  • Meets provisions of Chapter Six of the Constitution.

    How to apply

    For more information and job application details, see; KenTrade Customer Service Officer Jobs in Kenya

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