Kenindia Assurance Company Limited Manager - Medical Claims Department Jobs In Kenya

Kenindia Assurance Company Limited Manager - Medical Claims Department Jobs In Kenya

  • We urgently seek to recruit a Manager in Medical Claims Department with at least 7 years of relevant experience in managerial position in the Insurance Industry.

    Educational and Professional Qualifications

  • Undergraduate degree in any business related field

  • Diploma in Clinical services ( Nursing or Clinical medicine)

  • AIIKor ACII will be an added advantage


  • Managing and implementing of the Medical Department strategy, policies, processes and procedures to support the achievement of the overall business objectives.

  • Ensuring good customer service towards building stronger client relations through health talks, products education and holding frequent service meetings.

  • Allocating responsibilities, distributing roles equitably and close monitoring of deliveries to the medical claims team.

  • Co-coordinating and supervising claims processing to ensure quick settlement to providers and individuals within the agreed time around time (TAT).

  • Care management and coordination of the same.

  • Maintaining and keeping good records of medical documentations for future reference.

  • Engaging service providers through service level agreements and providing them with updates through account reconciliation and better communication on declinature and liability towards provision of quality service.

  • Educating and training our clients in our medical books on purchased product knowledge and having health talks to mitigate ailment rate.

  • Preparing, monitoring and reporting of the medical
    department budgetary allocations towards less company expenditures.

  • Talent management including coaching, mentoring, developing, motivating, training and evaluating staff in the medical department to achieve highest levels of performance.

  • Leading and managing the medical department on basis of company ethics and culture to promote provision of quality financial services to both shareholders and stakeholders.

  • Identifying, implementing and benchmarking best practices in management of the Medical Department to ensure high retention and growth rate of the medical portfolio.

  • Ensuring super customer service to both internal and external clients by providing required prompt response to queries raised, complaints and compliments to achieve Company’s customer centric approach.

  • Managing and Implementing change initiatives to achieve desired business plans and culture.

  • Any other duties assigned.

    How to Apply

  • Apply before 26th January, 2021. All applications and CVs should be sent on our email address:


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