KEMSA Deputy Director, Customer Service-Specialized Programmes - Jobs in Kenya

KEMSA Deputy Director, Customer Service-Specialized Programmes - Jobs in Kenya

Job Purpose

Reporting to the Director Customer Services, the successful candidate will be responsible for providing HPTs to the Special Programmes which include procurement, warehousing, and distribution services.

Scope of Work /Duties /Responsibilities
  • Developing, implementing and executing customer service strategies
    within the institutions.
  • Marketing Health Products & Technologies to Special Programmes;
  • Managing order placement by Special Programmes;
  • Keeping track of sales and selling KEMSA’s products to Special Programmes;
  • Processing orders and addressing customers queries and complaints from Institutional health facilities;
  • Creating awareness for KEMSA Health Products & Technologies in Special Programmes;
  • Collating and analyzing the business data;
  • Communicating customer requirements to internal departments to ensure that Special Programmes’ needs are met;
  • Sensitizing Special Programmes on availability of HPTs;
  • Implementing the Authority’s sales and marketing strategies;
  • Compiling sales and marketing reports with regard to Special Programmes;
  • Liaising with Special Programmes on medical supply matters to ensure continued supply of HPTs; and
  • Responding to feedback from Health Care personnel involved in drug management in Special Programmes on product
    requirements/performances and service levels.

  • Bachelor’s degree in any of the following Marketing, Commerce, Pharmacy, or other business/ Health related field from a recognized institution
  • Master’s degree in either Business Administration, Marketing or any other equivalent qualification from a recognized institution
  • Membership to professional body or Association in good standing where applicable;
  • Management Course lasting not less than four (4) weeks from a recognized institution; and
  • Demonstrable understanding of the public sector pharmaceutical market and how the public health sector supply chain operates;
  • Proficiency in use of MS Office applications and ERP platform; and
  • Fulfil the requirements of Chapter Six (6) of the Constitution

  • A minimum period of ten (10) years in relevant work experience and at least three (3) years in a Supervisory position in the Public Service or Private Sector.

    Key Competencies
  • Time management
  • High integrity
  • Good negotiation skills
  • Problem-solving skills
  • Plan, coordination and organizing skills
  • Sound business judgment and decision-making skills
  • Ability, be flexible, highly organized, and efficient.
  • Communication skills
  • Strong interpersonal skills
  • Ability to Work Well on
    a Team but Be Self-Motivated and Independent at Times
  • Service-driven and results oriented
  • Social intelligence

    How to apply

    Interested candidates are required to submit their duly filled application forms(available on the KEMSA website: ) in either hard or soft copy formats marked / referenced ‘Job Ref. No KEMSA/CS/2022/004
    Application for the Position of Deputy Director, Customer Service; Specialized
    Programmes – Kenya Medical Supplies Authority’.

  • Hard copy applications to be enclosed in plain sealed envelopes marked / referenced clearly as above.
  • Interested candidates should not indicate their names on the envelope.
  • Please note that successful candidates will be required to submit certified true copies of certificates, testimonials, a detailed CV, and MUST fulfill the requirements of Chapter Six of the Constitution of Kenya 2010 and will be required to attach copies of the requisite documents during interviews.
  • Hard Copy Applications can be submitted physically or sent via postal mail and
    addressed to:

    Chief Executive Officer
    Kenya Medical Supplies Authority
    Commercial Street Industrial Area
    P. O. Box 47715 – 00100

    Soft copy applications can be sent via email to

    Online applications can be submitted via
    All applications should be submitted and received on or before:
    17:00hrs on August 16, 2022.

    (No applications submitted after closing date and time will be considered).

    Kenya Medical Supplies Authority is an equal opportunity employer.
    Female candidates and persons with disabilities (PWDs) are encouraged to apply.
    Note, persons with disabilities are required to attach a copy of valid NCPWD membership card.
    Only shortlisted candidates will be contacted.

    For more information and job application details, see; KEMSA Deputy Director, Customer Service-Specialized Programmes Jobs in Kenya

    Find daily jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Best African Jobs.