Kempinski Hotels Assistant SPA Manager Jobs in Kenya
Job Summary
The Assistant SPA Manager supports the Spa Manager in overseeing daily spa operations and ensuring delivery of exceptional luxury guest experiences.
The role is responsible for maintaining Kempinski Spa standards, supervising spa staff, optimizing guest satisfaction, supporting revenue growth, and ensuring operational excellence.
In the absence of the Spa Manager, the Assistant SPA Manager assumes responsibility for the smooth operation of the spa.
Key Responsibilities
Spa Operations & Guest Experience
Oversee spa operations in the absence of the Spa Manager while ensuring compliance with Kempinski Spa standards, values, and objectives.
Deliver responsible, professional, personalized, and high-quality guest service.
Ensure efficient booking management and seamless delivery of the guest spa journey from arrival to departure.
Monitor and ensure proper usage of spa products according to established protocols and quantity-control measures.
Handle guest inquiries, concerns, and complaints professionally and escalate matters where necessary.
Maintain high standards of cleanliness, hygiene, and presentation throughout the spa facility.
Provide personalized attention to guests by understanding and responding to their preferences and expectations.
Quality Assurance & Standards
Monitor facility standards and identify opportunities for operational improvement.
Ensure health, safety, hygiene, and cleanliness procedures are implemented and consistently maintained.
Maintain and update spa equipment, products, services, and operating standards as required.
Ensure therapists comply with treatment procedures, guest-service standards, and sales protocols.
Support review and implementation of guest and employee feedback to improve service quality.
Sales, Marketing & Business Performance
Support achievement of spa revenue targets through effective marketing initiatives and promotional packages.
Maximize treatment and retail-product sales opportunities.
Assist in commission calculations and approval processes within required timelines.
Support sales reporting and statistical analysis activities.
Assist in tracking operational performance and business-development opportunities.
Inventory & Resource Management
Monitor stock levels and coordinate requisitions to ensure adequate inventory availability.
Work closely with the Spa Manager on budgeting, forecasting, inventory planning, and resource requirements.
Support procurement activities related to spa operating supplies and products.
People Management & Leadership
Motivate, mentor, and support spa team members to achieve high performance standards.
Supervise spa therapists and attendants, addressing operational issues and identifying training needs.
Coordinate therapist rosters, appointment scheduling, attendance tracking, leave
management, and staffing schedules.
Conduct staff training, assessments, and performance evaluations.
Ensure the spa is staffed with qualified and professional personnel.
Lead and participate in departmental meetings as required.
Administration & Reporting
Maintain accurate staff records and operational data.
Assist in the preparation of operational and statistical reports.
Support the development and updating of spa procedure manuals, policy documents, and spa menus in accordance with Kempinski standards.
Skills, Knowledge and Expertise
Must be a Kenyan citizen.
Degree or Diploma in Spa & Wellness Management, Hospitality Management, or another relevant discipline.
Two (2) to four (4) years of progressive experience within a luxury hotel spa, resort spa, or premium wellness facility.
At least five (5) years of supervisory or team-lead experience as a Lead Therapist, Spa Supervisor, or equivalent role.
Proven experience managing luxury guest service standards and VIP guest relations.
Ability to perform daily cash reconciliations and monitor sales performance.
Experience managing therapist commissions and supporting achievement of retail and service revenue targets.
Strong organizational skills with exceptional attention to detail.
Ability to multitask and perform effectively in a fast-paced hospitality environment.
Proficiency in Microsoft Office and office-management software.
Strong negotiation and interpersonal skills.
Excellent written and verbal communication skills.
Ability to work collaboratively with multiple departments and stakeholders.
Key Competencies
Luxury hospitality and guest-service excellence.
Team leadership and employee development.
Spa operations and wellness-services management.
Sales and revenue optimization.
Inventory and resource management.
Problem-solving and guest-issue resolution.
Attention to detail and quality assurance.
Professionalism, communication, and relationship management.
Ability to maintain Kempinski standards and deliver exceptional guest experiences.
How to apply
For more information and job application details, see; Kempinski Hotels Assistant SPA Manager Jobs in Kenya
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