Kempinski Hotel Gold Coast City Waiter / Waitress Jobs in Ghana

Kempinski Hotel Gold Coast City Waiter / Waitress Jobs in Ghana

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Main Responsibilities

  • Responsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.

  • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

  • A courteous, professional and efficient service is provided at all times.

  • All duties and tasks are performed as per the tasks required at the outlet.

  • Be knowledgeable of all services and products offered by the hotel.

  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.

  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.

  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

  • Ensure that the place of work and surrounding area is kept clean and organized at all times.

  • Successfully perform opening and closing procedures established for the assigned outlet

  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

  • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

  • Maintain a good rapport and work relation
    with staff in the assigned department and within the hotel.

  • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.

  • Undertake reasonable tasks and secondary duties as assigned by the Department Head.

  • Respond to any changes in the department as dictated by the hotel management.

  • Assist in carrying out scheduled inventories of products and operating equipment.

  • Perform any other assigned reasonable duties and responsibilities as assigned.

  • Project at all times a positive and motivated attitude and exercise self-control.

  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

    Desired Skills and Qualifications

  • SHS Certificate or Vocational certificate or its equivalent

  • Minimum 2 years experience in an F&B service role.

  • Ability to work and communicate in a multinational environment:

  • Excellent oral and written skills.

  • Additional language – beneficial.

  • Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.

  • Excellent written and verbal communication skills.

  • Excellent organizational and time management skills.

  • Applies a professional, confidential and ethical approach at all times.

  • Works in a safe, prudent and organized manner.

  • Computer literacy adapted to the field of training:

  • Ability to operate computer and office equipment.

  • Proficiency in Excel and Word is beneficial.

    How to Apply

    For more information and job application details, see; Kempinski Hotel Gold Coast City Waiter / Waitress Jobs in Ghana

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