Kempinski Hotel Gold Coast Bellboy Jobs in Accra Ghnaa

Kempinski Hotel Gold Coast Bellboy Jobs in Accra Ghana

Bell Boy
Scope

The incumbent in this position is responsible for assisting the guests with their luggage upon arrival and departure according to our service standards in order to ensure guest satisfaction.

Kempinski Hotel Gold Coast City

Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city.

Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre.

The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country

Main Responsibilities

  • Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
  • Escort guests to their room. For first time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay.
  • For regular guests, if appropriate, maintain a friendly and caring conversation.
  • Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
  • Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction. Follow up when necessary.
  • Collect luggage from guest rooms and keep them in a secure area until guest departure.
  • Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own.
  • Upon requests, store guest luggage
    into the luggage storage room. Handles all luggage with care.
  • Maintain cleanliness and tidiness of luggage storage room.
  • Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

    Desired Skills and Qualifications
  • High School Graduate or equivalent, preferably with a specialization in Hotel/Restaurant
  • To fill the position, one of the following is required:
  • Worked in the service industry
  • Has logistical knowledge
  • Local language – excellent oral and written skills (as applicable)
  • English – good oral and written skills
  • Additional language - beneficial

    Skills Required:
  • Good physical conditions
  • Positive and outgoing
  • Good welcoming/communication skills
  • Computer literacy adapted to the field of training:
  • Has knowledge about Microsoft Office Applications
  • Valet Service Application
  • To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
  • People Oriented
  • Passionate for European luxury
  • Entrepreneurial
  • Straightforward
  • Flexibility in the scheduling
  • Initiative
  • Customer service orientation
  • Teamwork / Cooperation
  • Oral and listening skills
  • Basic writing skills
  • Friendly and caring attitude
  • Strength to lift luggage frequently weighing up to 20 kilos

    About Kempinski

    Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service.

    We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.

    Embrace an experience as individual as you are!

    How to Apply

  • Interested and qualified candidates should apply online by 23rd June 2019
  • For more information and job application details, see; Kempinski Hotel Gold Coast Bellboy Jobs in Accra Ghnaa

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