KEBS Assistant Customer Care Officer Jobs in Kenya

Job Purpose

The holder of this job is responsible for collecting and tabulating customer care data to enable improvement in the service delivery at the Kenya Bureau of Standards.

Key Responsibilities / Duties / Tasks

Managerial / Supervisory Responsibilities

Operational Responsibilities / Tasks

Receiving all customers/visitors to Kenya Bureau of Standards, records all details of visitors/customers and direct them to respective officers;

Receiving correspondence delivered, records and dispatch to the designated person/offices;

Conducting monthly telephone surveys by calling customers/visitors and enquiring on their experience during the past visit to Kenya Bureau of Standards;

Receiving and forwarding complaints to the customer care officer;

Ensuring availability of informational brochures at all customer point/receptions in order to inform customers about Kenya Bureau of Standards and its services;

Collecting feedback forms from suggestion boxes weekly;

Implementing the Quality Management System;

Displaying information on plasma screen /notice board to guide technical committee members to various meeting rooms; and

Returning identity documents to customers and contacts those who have forgotten to minimize cases of loss of identification documents.

Job Dimensions:

Responsibility for Physical Assets

Responsible for physical assets assigned

by the institutions.

Decision Making:

Makes decisions using work instructions

Working Conditions:

Works predominantly within the office

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

KCSE C- (Minimum)

Diploma in Customer Care, Public Relations, Front Office or related field from a recognized institution (Minimum).

Professional Qualifications / Membership to professional bodies

Proficiency in computer applications.

Fulfilled the requirements of Chapter Six of the Constitution.

Need to know:

Knowledge in data collection and analysis

Be proficient in computer applications;

Attributes:

Interpersonal skills

Time management

Communication skills

Team player

Integrity

Positive Attitude

Proactive

IT proficiency

How to Apply

For more information and job application details, see; KEBS Assistant Customer Care Officer Jobs in Kenya

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