KEBS Assistant Customer Care Officer Jobs in Kenya

KEBS Assistant Customer Care Officer Jobs in Kenya


Job Purpose

  • The holder of this job is responsible for collecting and tabulating customer care data to enable improvement in the service delivery at the Kenya Bureau of Standards.

    Key Responsibilities / Duties / Tasks

    Managerial / Supervisory Responsibilities

    Operational Responsibilities / Tasks

  • Receiving all customers/visitors to Kenya Bureau of Standards, records all details of visitors/customers and direct them to respective officers;

  • Receiving correspondence delivered, records and dispatch to the designated person/offices;

  • Conducting monthly telephone surveys by calling customers/visitors and enquiring on their experience during the past visit to Kenya Bureau of Standards;

  • Receiving and forwarding complaints to the customer care officer;

  • Ensuring availability of informational brochures at all customer point/receptions in order to inform customers about Kenya Bureau of Standards and its services;

  • Collecting feedback forms from suggestion boxes weekly;

  • Implementing the Quality Management System;

  • Displaying information on plasma screen /notice board to guide technical committee members to various meeting rooms; and

  • Returning identity documents to customers and contacts those who have forgotten to minimize cases of loss of identification documents.

    Job Dimensions:

    Responsibility for Physical Assets

  • Responsible for physical assets assigned
    by the institutions.

    Decision Making:

  • Makes decisions using work instructions

    Working Conditions:

  • Works predominantly within the office

    Job Competencies (Knowledge, Experience and Attributes / Skills).

    Academic Qualifications

  • KCSE C- (Minimum)

  • Diploma in Customer Care, Public Relations, Front Office or related field from a recognized institution (Minimum).

    Professional Qualifications / Membership to professional bodies

  • Proficiency in computer applications.

  • Fulfilled the requirements of Chapter Six of the Constitution.

    Need to know:

  • Knowledge in data collection and analysis

  • Be proficient in computer applications;

    Attributes:

  • Interpersonal skills

  • Time management

  • Communication skills

  • Team player

  • Integrity

  • Positive Attitude

  • Proactive

  • IT proficiency

    How to Apply

  • For more information and job application details, see; KEBS Assistant Customer Care Officer Jobs in Kenya


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