KCB Banking Vacancies in Kenya

KCB Banking Workforce Manager, Customer Experience Vacancies in Kenya


Key Responsibilities:

  • Monitors forecasting effectiveness and accuracy at all levels.
  • Ensures service levels and productivity goals are met, implements and maintains workforce management platform.
  • Maintains and analyzes workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement.
    Coordinates all reporting related to workforce management.
  • Develops performance indicators and reporting mechanisms to measure operating standards and to facilitate effective decision making support.
  • Develops and maintains scheduling processes.
    Serves as the resident expert on workforce management software package.

    Qualifications

  • University Degree preferably in a Business related field.
  • A Master’s degree or Professional qualifications in Workforce Management.
  • Have at least 6 years’ experience in customer experience with below responsibilities:
  • Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations
  • A good understanding of risk, credit policies and procedures.
  • Strong leadership skills with demonstrated competences in championing high performance management.
  • Excellent planning, organization, problem solving and analytical skills.

    How to apply

    Interested and qualified candidates should apply online by 9th November, 2017.

    For more information and job application details, see; KCB Banking Workforce Manager, Customer Experience Jobs in Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

    • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs in Kenya.

    Scholarship 2024/25

    Current Scholarships 2024/2025 - Fully Funded

    Full Undergraduate Scholarships 2024 - 2025

    Fully Funded Masters Scholarships 2024 - 25

    PhD Scholarships for International Students - Fully Funded!


    Funding Opportunities for Journalists 2024/2025


    Funding for NGOs 2024/2025


    Funding for Artists 2024/2025


    Funding for Entrepreneurs 2024/2025

  • ✅Over 4500 Current Fully Funded Scholarships for International Students 2024
  • ✅ Undergraduate Scholarships 2024
  • ✅ Masters Scholarships 2024
  • ✅ PhD Scholarships 2024 Click Here!
    _
  • Jobs in Kenya
  • Jobs in Uganda
  • Jobs in Ethiopia
  • Jobs in Nigeria
  • Jobs in South Sudan
  • Jobs in South Africa
  • Jobs in Rwanda
  • Jobs in Zambia
  • Jobs in Malawi
  • Jobs in Ghana
  • Jobs in Tanzania

    ***