KCB Bank Kenya Relationship Manager - Public Sector Jobs
Main Duties & Responsibilities
Strategy Implementation
Implement sector strategy in line with overall Sector Strategy.
Deliver on Annual Business Growth Targets: Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
Drive sustainable growth by understanding customer needs and delivering customized financial solutions.
Develop in‑depth knowledge of client strategy, financial performance, industry outlook and macroeconomic trends, and share insights with internal stakeholders.
Sales & Business Growth
Execute client deals in line with strategic client plans.
Implement sales growth tactics with business partners.
Ensure strong cross‑selling of products to existing and new clients.
Maintain healthy link between Balance Sheet and Income Statement by managing margins.
Implement pricing tactics in line with policy and financial targets.
Drive growth of non‑financial performance such as customer acquisition, Net Promoter Score and accurate segmentation.
Relationship Management
Champion consistent and trusted customer service to ensure retention and loyalty.
Maintain and deepen client relationships at appropriate levels.
Manage relationships with key sector customers and stakeholders.
Develop critical relationships with client decision makers and communicate opportunities.
Account Monitoring
Monitor daily referrals to ensure client facilities remain within parameters.
Exercise discretion based on close knowledge of client activities.
Risk Management
Ensure timely submission of quality credit proposals in line with Credit Policy.
Maintain portfolio quality within NPL and PAR parameters.
Manage robust monitoring, controls, governance and risk environment.
Prepare reports and monitor accounts to ensure compliance with limits and remedial actions.
Ensure compliance with Bank policies, procedures and regulatory requirements.
Key Performance Indicators
Revenue Growth.
Fees and
Commissions.
Partnerships and Agreements.
NFIs and New Business.
Achievement of revenue budget and Return on Equity.
Client retention and renewal rates.
Improved client experience (NPS and CES).
Effective risk management (NPL and PAR).
Quality relationships with customers and stakeholders.
Academic & Professional Qualification
Essential
University Degree in Business Administration, Economics, Finance, Banking or equivalent.
Desirable
Professional qualifications (CPA, ACCA, AKIB).
Postgraduate or Banking qualifications.
Professional qualification in Sales/Marketing.
Work Experience & Skills
Essential
Five (5) years’ experience in Relationship Management and Sales.
Credit Analysis and Skills Assessment.
Client Portfolio Management.
Knowledge of Trade and Transaction Banking products.
Digital savvy and computer literacy.
Entrepreneurial and commercial thinking.
Excellent research, analytical and problem‑solving skills.
Integrity and courage to challenge actions and status quo.
Strong persuasion, management and communication skills.
Strong organizational and stakeholder management skills.
Desirable
Prior experience dealing with customers.
High interpersonal skills across diverse situations.
Negotiation and influencing skills.
Planning and personal organization.
How to apply
For more information and job application details, see; KCB Bank Kenya Relationship Manager - Public Sector Jobs
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