KCB Bank Head of Products - Retail Jobs in Kenya

Key Responsibilities

Product Strategy & Lifecycle Management

Define and execute the Retail product strategy in alignment with overall business objectives.

Provide oversight of the end‑to‑end product lifecycle, from ideation to commercialization and retirement.

Ensure products remain competitive, compliant, and responsive to evolving customer needs.

Research, Analysis & Innovation

Lead market research, competitor analysis, and customer insights to inform product strategy.

Identify innovation opportunities to enhance product relevance and customer engagement.

Pilot new concepts and technologies to validate market potential and scalability.

Product Development & Commercialization

Oversee design, testing, and launch of new products and enhancements.

Ensure effective go‑to‑market strategies, pricing, and positioning to drive adoption.

Monitor product performance post‑launch and recommend refinements.

Stakeholder Engagement & Collaboration

Collaborate with internal teams (Digital, Marketing, Operations, Risk, Compliance, Legal) to deliver product initiatives.

Build external partnerships with fintechs, industry players, and regulators.

Promote cross‑functional alignment for timely and effective execution.

Governance, Risk & Compliance

Ensure products adhere to regulatory requirements, internal policies, and risk frameworks.

Monitor emerging risks across the portfolio and implement mitigation measures.

Provide reporting and insights to senior leadership on product performance, risks, and opportunities.

Leadership & Capability Development

Lead, mentor, and develop the Product Management team.

Foster a culture of innovation, accountability, and customer focus.

Build capacity for continuous improvement and best practice adoption.

The Ideal Candidate: Academic, Professional & Experience

Bachelor’s degree from a recognized university.

Master’s degree (MBA or equivalent) is an added advantage.

Professional qualification in Product Management, Banking, Marketing, or Management (e.g., CIM, CMI, CPM, ACIB) is an added advantage.

Project Management certification (PMP, PRINCE2, Agile) is an added advantage.

How to apply

For more information and job application details, see; KCB Bank Head of Products - Retail Jobs in Kenya

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