KCB Bank Head of Diaspora Banking Jobs in Kenya


Key Responsibilities

  • Lead development and execution of the diaspora banking strategy to drive growth and profitability.

  • Identify and develop new markets, partnerships, and commercial opportunities across the global diaspora segment.

  • Design and deliver innovative, digitally enabled products and solutions tailored to diaspora customer needs.

  • Leverage digital platforms and partnerships to provide convenient, competitive, and scalable offerings.

  • Drive growth in deposits, liabilities, and customer acquisition across the diaspora portfolio.

  • Strengthen customer relationships through targeted engagement, service excellence, and tailored value propositions.

  • Enhance the bank’s market positioning as the preferred financial partner for diaspora communities.

  • Provide strategic leadership to the team through direction, coaching, performance management, and fostering a high‑performance culture.

  • Monitor global market trends, competitor activity, and customer insights to inform strategy and improvement.

  • Ensure adherence to SOPs, AML, credit policy guidelines, CFT, and KYC procedures to mitigate losses, fraud, and regulatory penalties.

    Minimum Position Qualification Requirements

    Academic & Professional

  • Bachelor’s degree in Business or relevant field from a recognized institution.

  • Professional qualification in project management or business field (added advantage).

  • Master’s degree in Business (added advantage).

    Experience

  • Minimum 6 years’ working experience.

  • 6 years’ experience in sales.

  • 6 years’ experience in customer service.

  • 6 years’ experience in credit.

  • 6 years’ experience in relationship management.

  • 5 years’ experience in banking operations.

    How to apply

    For more information and job application details, see; KCB Bank Head of Diaspora Banking Jobs in Kenya

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