KCB Bank Continual Service Improvement Specialist Jobs in Kenya

KCB Bank Continual Service Improvement Specialist Jobs in Kenya



Key Responsibilities:

  • Ensuring assigned Problems are resolved within their SLA.

  • Updating and management of the Known Error Database (KEDB)

  • Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management.

  • Coordinating major Problem review

  • Working with the Senior Manager Continual Service Improvement and Cross functional teams to identifying underlying causes of incidents and preventing recurrences.

  • Preparing change requests for the Senior Manager to eliminate known problems.

  • Minimizing the impact of unavoidable incidents.

  • Making temporary solutions (workarounds) available to incident management.

  • Ensure development of final solutions for known errors.

  • Analyze current technology practices to recommend solution to enhance efficiency, improve workflow, and/or solve problems before they occur.

    Academic & Professional

    Education

  • Bachelor’s Degree IT/Engineering RQ

    Professional Qualifications

  • ITIL Course,

  • Project Management

  • Masters Degree MBA or MSC

    Experience

  • Problem Management/ Continual Service Improvement)

  • Incident Management

  • Project Management/Service Management Tools

    How to Apply

    For more information and job application details, see; KCB Bank Continual Service Improvement Specialist Jobs in Kenya

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