KCB Bank Applications Specialist - Customer Experience Systems Jobs in Kenya


Job Description

  • Backend administration of CX Systems – Dynamics CRM (Customer Service and Sales), Integrated Customer Experience system, and Voice of the Customer insight systems.

  • Manage Dynamics CRM deployment, license management, service uptime, reports management, and workflow maintenance.

  • Engage, coordinate, and work with application vendors for escalations, upgrades, health checks, and maintenance reviews.

  • Design, plan, and budget for system enhancements and related requirements.

  • Perform work in compliance with specified security and assurance requirements.

  • Manage and ensure continuous performance tuning, upgrades, and resource utilization.

  • Governance – Create and maintain documentation related to system configuration, licensing, mapping, and processes in compliance with policies and procedures.

  • Plan, organize, and perform disaster recovery (DR) test exercises.

  • Plan, schedule, and organize monthly service review meetings with system vendors.

    Education

  • Bachelor’s Degree in Information Technology, Computer Science, or a related discipline.

    Professional Qualifications

  • MOUS / MCP / MCSE / MCITP / MCTS / Dynamics 365 certification.

    Experience

  • Minimum of three (3) years’ experience.

    How to Apply

    For more information and job application details, see; KCB Bank Applications Specialist - Customer Experience Systems Jobs in Kenya

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