Jumia Intern Delivery Experience Jobs in Uganda
Jumia Intern Delivery Experience Jobs in Uganda
About Jumia: Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.
Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.
With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.
Main Responsibilities
DA Development
Do qualitative and quantitative research on the training needs of DA team
Develop and improve content material for driver training
Design and conduct trainings
Conduct role plays and focused group discussions with DAs
To prepare and evaluate the progress of DAs at an individual level
Ensuring that all assigned vehicles are properly maintained, which includes routine maintenance and vehicle cleanliness.
Manage vehicle maintenance expenses to limit cost.
Delivery Experience
Control and monitor driver-customer communication in line with customer Journey to ensure good customer experience.
Implement the Delivery portion of “customer journey” in tandem with Jumia E-commerce - COO
Contribute in process and planning with a focus on DA needs and customer experience
Monitor competitor’s delivery offerings and ensure Jumia delivery options are competitive and compelling.
Regular and consistent feedback activities
/ mechanisms to ascertain the service levels of DA agencies and encourage improvements.
DA Engagement
Coach, lead and develop drivers to support the delivery team and improve productivity on gate to gate basis.
Build robust and scalable hiring methodology for DAs.
Enhance road safety and risk mitigation aspects of the DAs’ daily work life.
Roll out various community initiatives for DAs -- Micro financing, Celebrations - Birthdays; Family engagements; Contests, Brand building , etc.
Managing and sustaining engagement on the DA community and foster it to sustain at scale.
Tracking and administration of any incentive programs to create excitement.
Required Skills & Qualifications
A Bachelor’s Degree from an accredited university; Degree in, Business, Engineering, Operations, Supply Chain
Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
5 years minimum experience, preferably in a e-commerce, production or distribution environment with a strong focus on logistics or alternatives supply chain
Clear understanding of Transportation Logistics network management, Retail or Customer Service processes and priorities
Basic/Working knowledge of Six Sigma tools and Lean techniques preferred.
Excel skills required
Experience in strategy and complex network management
Excellent communication and presentation skills
Flexible to work with people from different backgrounds
Team player and flexible to rapidly changing work schedules
Excellent team management and coaching skills
High analytical skills;
IT savvy
Conflict management.
How to Apply
For more information and job application details, see; Jumia Intern Delivery Experience Jobs in Uganda
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