Jumia Head of Fulfilment Jobs in Kenya

Jumia Head of Fulfilment Jobs in Kenya

About Jumia:

  • Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

  • Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets.

  • Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

  • With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

    About the Role

  • Oversee warehouse management. Facilitating the Inbound, Inventory, Outbound and After Sales departments to achieve their KPIs and targets. Process standardization and optimization to improve the overall efficiency of the warehousing operations for Jumia Services.


    Operations management

  • Create KPIs and implement simple systems for evaluating and improving performance

  • Use order life analysis to monitor end-to-end warehouse process and improve operational efficiency

  • Setup and continuously improve warehouse operations processes

  • Design dashboards to easily identify bottleneck areas of the operational processes

  • Oversee daily
    reporting on Backlog / Incidents/Change/Problem tickets and SLA status

  • Liaise with the technical teams as well as the local teams on all matters related to warehousing systems

  • Controlling Out-of-Stock (OOS)​

    Finance, Stock, Fulfilment and Warehouses

  • Ensure that all financial processes associated with warehouse for each financial month, quarter and year end are executed accurately and in a timely manner at Executive level

  • Ensure all necessary processes are in place to ensure no stock is lost in the warehouse, stock counts are accurate, and any variances are fully investigated.

  • Ensure adequate stock management tools and processes are in place to enable efficient working across Jumia online shops​

    Required Skills & Qualifications

  • Bachelors. Degree (Business Administration, Logistics- supply chain, Economics, Engineering).

  • Relevant professional certification in Logistics or supply chain management will be an added advantage.

  • Minimum of 6 years FMCG, E-Commerce or warehouse management experience.

  • Demonstrated competency in data reporting and analysis.

  • Experience or high level of comfort in logistics operations.

  • Experience of E-commerce fulfillment best practice, with an understanding of customer and seller behavior.

  • Self-Driven and great independent follow-through Ability.

  • Strong entrepreneurial skills, leadership, and drive.

    How to Apply

  • For more information and job application details, see; Jumia Head of Fulfilment Jobs in Kenya

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