Jumia Aftersales Manager Jobs in Nigeria

Jumia Aftersales Manager Jobs in Nigeria


Job Objective

  • Responsible for accurately processing return of items from customers by evaluating the customer claims and products details. Manages the process for items going to inventory, vendors and customers.

    Key Responsibilities

  • Aftersales Process and Team Management

  • Oversee the process of receiving and reconciliation of packages from Network team

  • Ensure that proper quality check is done on each item that comes to the aftersales to ascertain customer claims

  • Ensures all packages are processed on time

  • Prevent losses through continuous process monitoring and tracking of all items processed by aftersales.

  • Queue management of items in transit to and items received at the aftersales

  • Performance management including appraisals and training of the Aftersales team on new systems improvements

  • Improve overall efficiency in Aftersales by suggesting systems improvement

  • Escalate issues to senior management within an appropriate time frame and provide fulfilment manager with end of day / shift handover information.

    Qualification & Experience

  • Bachelors. Degree (Logistics- supply chain,) or a good degree

  • Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc

  • Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.

  • Minimum of 4 years FMCG, or warehouse management or order management experience

  • Experience with quality assessment and control management

  • Experience managing an aftersales process in FMCG or E-Commerce will be an added advantage

  • Performance-driven, ability to handle pressure and be able to meet strict deadlines.

  • Attention to detail and
    high level of accuracy and precision.

  • Self-organization, coordination, prioritization, follow up and problem-solving skills.

  • Excellent communication skills (written and verbal)

  • Strong interpersonal skills and the ability to motivate staff.

    We offer

  • A unique experience in an entrepreneurial, yet structured environment

  • The opportunity to become part of a highly professional and dynamic team working around the world

  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

    How to Apply

  • For more information and job application details, see; Jumia Aftersales Manager Jobs in Nigeria


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