Jubilee Insurance Branch Administrator (Nakuru Branch) Jobs in Kenya
Job Purpose
The Agency Operations Officer will provide operational and administrative support to the agency sales force, intermediaries and customers, ensuring efficient end-to-end business processing and service delivery.
The role supports new business acquisition, policy administration, underwriting coordination, customer onboarding, KYC management, policy servicing and persistency initiatives.
The position serves as a key liaison between agents, intermediaries, customers and internal support functions, ensuring timely query resolution, accurate customer record management and compliance with regulatory requirements.
The role contributes to advisor productivity, intermediary satisfaction, customer experience, policy retention and business growth within the agency distribution channel.
Key Responsibilities
Provide operational and administrative support to the agency sales team and intermediaries.
Support customer onboarding and new business processing activities.
Coordinate policy administration and underwriting support processes.
Manage Know Your Customer (KYC) documentation and compliance requirements.
Support policy servicing, renewals and persistency initiatives.
Maintain accurate customer records and databases.
Respond to customer inquiries and facilitate timely issue resolution.
Follow up outstanding business and support policy retention efforts.
Ensure compliance with insurance regulatory and operational requirements.
Support overall agency sales performance and customer
satisfaction objectives.
Qualifications
Applicants should possess:
A Bachelor's Degree in Insurance, Finance, Business Administration or a related field.
A Diploma in Insurance will be an added advantage.
Experience
Minimum of one (1) to two (2) years' experience in customer service, insurance operations, policy administration or a related role.
Experience handling customer inquiries, complaints and policy servicing transactions.
Exposure to underwriting support, pension administration, KYC management or policy retention processes is an added advantage.
Experience working with insurance systems, customer databases and operational reporting tools will be beneficial.
Required Competencies
Customer service and relationship management skills.
Knowledge of insurance operations and policy administration.
Strong administrative and organizational skills.
Good communication and interpersonal abilities.
Attention to detail and accuracy.
Ability to manage multiple tasks and meet deadlines.
Understanding of KYC and regulatory compliance requirements.
Problem-solving and query resolution skills.
Proficiency in insurance systems and customer database management.
How to Apply
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 13th November 2026. Only shortlisted candidates will be contacted
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to 1 Best Africa Jobs.
