Jubilee Insurance Branch Administrator (Kakamega Branch) Jobs in Kenya
Job Purpose
The Agency Operations Officer is responsible for providing operational and administrative support to the Agency sales force, intermediaries and customers to ensure efficient business processing and service delivery.
The role supports new business acquisition, policy administration, underwriting coordination, customer onboarding, KYC management, policy servicing and persistency initiatives.
The position serves as a key link between agents, intermediaries, customers and internal support teams, ensuring timely issue resolution, accurate record management and regulatory compliance.
Key Responsibilities
Provide operational and administrative support to the agency sales team and intermediaries.
Support new business acquisition and customer onboarding processes.
Coordinate policy administration and underwriting support activities.
Manage Know Your Customer (KYC) documentation and compliance requirements.
Handle policy servicing requests and customer inquiries.
Maintain accurate customer records and databases.
Follow up outstanding business and support policy retention initiatives.
Facilitate timely resolution of customer and intermediary queries.
Support advisor productivity and intermediary relationship management.
Contribute to customer satisfaction, policy persistency and business growth.
Qualifications
Applicants should possess:
A Bachelor's Degree in
Insurance, Finance, Business Administration or a related field.
A Diploma in Insurance will be an added advantage.
Experience
Minimum of 1–2 years' experience in customer service, insurance operations, policy administration or a related role.
Experience handling customer inquiries, complaints and policy servicing transactions.
Exposure to underwriting support, pension administration, KYC management or policy retention processes is an added advantage.
Experience working with insurance systems, customer databases and operational reporting tools will be beneficial.
Required Competencies
Customer service and relationship management skills.
Strong administrative and operational support skills.
Knowledge of insurance operations and policy administration.
Good communication and interpersonal skills.
Attention to detail and accuracy.
Ability to manage multiple tasks and meet deadlines.
Understanding of KYC and regulatory compliance requirements.
Problem-solving and query resolution skills.
Proficiency in insurance systems and customer database management.
How to Apply
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 13th November 2026. Only shortlisted candidates will be contacted
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