Job Placements Customer Service Agents Jobs in South Africa

Job Placements Customer Service Agents Jobs in South Africa


Job Description

  • We are looking for inexperienced customer service agents that will be the liaison between our company and its current and potential customers.

  • The successful candidate will be able to accept ownership for effectively solving customer complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

    Responsibilities

  • Answer courteously inbound calls.

  • Respond to customer inquiries.

  • Generate customer interest in the services or products offered by the company.

  • Provide personalized customer service by responding to the needs of the customers.

  • Ensure feedback from the customer to further improve the customer services.

  • Manage and update customer databases with the status of each customer.

  • Coordinate with the dispatch team to send products or provide services on time to customers.

  • Provide customers with brochures and information packages on products or services.

  • Build customer loyalty by follow-up of customer calls.

  • Evaluate problems of the customers and provide logical lasting solutions.

  • Manage filing, mailing, correspondence and other management tasks.

    Requirements.

  • Matric Certificate

  • No experience needed

  • Good communication skills

  • Able to work shifts

    How to Apply

  • For more information and job application details, see; Job Placements Customer Service Agents Jobs in South Africa


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