Job Placements Call Centre Agents Jobs in South Africa

Job Placements Call Centre Agents Jobs in South Africa


Job Description

  • Our call centre company is looking for call centre agents for answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

    Duties.

  • answer calls and respond to emails

  • handle customer inquiries both over the phone and by email

  • research required information using available resources

  • manage and resolve customer complaints
    provide customers with product and service information

  • enter new customer information into system

  • update existing customer information

  • process orders, forms and applications
    identify and escalate priority issues

  • route calls to appropriate resource

  • follow up customer calls where necessary
    document all call information according to standard operating procedure

    Education

  • Matric or equivalent

  • basic computer knowledge

  • required language proficiency

  • knowledge of customer service principles and practices

  • no experience needed , training provided.

  • good data entry and typing skills

    Competencies and Skills

  • verbal and written communication skills

  • listening skills

  • customer service orientation

  • organizational skills

  • judgment

  • adaptability

  • team work

    How to Apply

  • For more information and job application details, see; Job Placements Call Centre Agents Jobs in South Africa


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