Jeyfine Wines Company Limited Receptionist Jobs in Kenya

Jeyfine Wines Company Limited Receptionist Jobs in Kenya


Basic Function

  • She will be the first point of contact for our company, offering administrative support across the organization.

  • Welcome clients and greet people who visit the business.

  • She will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

  • She will furthermore be tasked with telesales, customer service and social media management roles.

    Requirements/Qualifications

  • Diploma/Degree in communication/public relations or any other related field.

  • Pleasant personality.

  • General clerical experience.

  • Flexible.

  • Ability to multitask.

  • Well-organized

  • Friendly and polite.

    Skills

  • Strong interpersonal and communication skills

  • Excellent customer interaction skills

  • Must be detailed oriented.

  • Great listening skills.

  • Outstanding negotiation skills with the ability to resolve issues and address complaints

    Job Duties / Responsibilities

    Receptionist Roles

  • Meeting and greeting clients

  • Booking meetings

  • Keeping the reception area tidy

  • Answering and forwarding phone calls

  • Screening phone calls

    Telesales Roles

  • Contact potential or existing customers to inform them about a product or service.

  • Answer questions about products of the company.

  • Ask questions to understand customer requirements and close sales.

  • Direct prospects to the field sales team when needed.

  • Enter and update customer information in the database

  • Take and process orders in an accurate manner

  • Handle customers grievances to preserve the company’s reputation

  • Go the “extra mile” to meet sales quota and facilitate future sales.

  • Keep records of calls and sales and note useful information.

    Customer Service Role

  • Manage large amounts of incoming calls

  • Generate sales leads.

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information
    by using the right methods/tools

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

  • Keep records of customer interactions, process customer accounts and file documents

  • Take the extra mile to engage customers

    Social Media Management Roles

  • Developing social media content plans that are consistent with the company’s brand identity.

  • Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns.

  • Managing a high volume of daily social media posts.

  • Communicating with social media followers, including responding to queries in a timely manner.

  • Developing and managing social influencer programs and attending social influencer events.

  • Using social media platforms insights to monitor and evaluate the company’s social media presence and performance.

  • Preparing monthly reports on social media marketing efforts.

  • Suggesting recommendations to adjust the social media marketing strategy for optimal results.

  • Staying up to date on best practices and emerging trends in social media.

  • Perform any other duty as may be assigned.

    How to Apply

  • Interested and qualified candidates should forward their CV to:

  • hr@jeyfinewines.co.ke using the position as subject of email.


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