Jesuit Refugee Service Computer Instructor / IT Support Jobs in Uganda

Jesuit Refugee Service Computer Instructor / IT Support Jobs in Uganda; Under the supervision of the Economic Inclusion and Livelihood Coordinator, the Computer Instructor will deliver high‑quality computer training programs and provide IT support to the Adjumani office. The role covers Basic Computer Literacy, Advanced Networking, vocational curricula, and day‑to‑day IT infrastructure support, ensuring compliance with JRS principles, safeguarding, and operational standards.

Key Responsibilities

IT Training / Instruction

Develop and update training materials and curriculum based on CBET.

Create course outlines, lesson plans, and instructional resources.

Enroll and instruct students in Basic and Advanced computer courses.

Conduct training sessions, assessments, and practical exercises.

Provide career guidance and supervision to students.

Manage training materials and ensure effective delivery.

Monitor attendance, progress, and retention.

Submit weekly and monthly reports; prepare lists for certification.

Maintain confidentiality and manage biometric attendance systems.

Collect Means of Verification (MOV) per M&E plan.

IT Support & Infrastructure

Troubleshoot hardware/software issues and maintain IT assets.

Train staff on Office 365 (Outlook, OneDrive, SharePoint, Teams).

Assist in managing Microsoft Azure, servers, and networks.

Implement internet usage policies and ensure compliance.

Maintain documentation,

backups, and disaster recovery processes.

Monitor systems for vulnerabilities and enforce security.

Resolve LAN/WAN connectivity issues and prepare IT reports.

Collaboration

Work closely with Livelihoods instructors and team.

Participate in activity management meetings and beneficiary follow‑up.

Reporting

Report to the Economic Inclusion and Livelihood Coordinator.

Receive technical guidance from Kampala Project IT Officer.

Qualifications & Competencies

BSc/Diploma in Computer Science, IT, or Information Systems.

CCNA or equivalent certification.

MCSE/MCSA or equivalent certification; EMS a plus.

Proven IT Technician experience with diagnostic/problem‑solving skills.

Knowledge of Windows Server, Active Directory, Azure identity management.

Experience with Office 365 services and ICT project management.

Strong communication, instructional delivery, and curriculum implementation skills.

Experience in ICT audits, hardware/software acquisition, and policy creation.

Personal Qualities

Integrity, professionalism, and confidentiality.

Adaptability and cultural sensitivity.

Self‑motivation, initiative, and teamwork.

Commitment to JRS mission, vision, and values.

Languages
Excellent written and spoken English required

Leadership Behaviors
Strong interpersonal, negotiation, and collaboration skills; results‑oriented with integrity and dependability

Travel
Regular travel to JRS locations and field activities required

How to Apply

Applications should be sent online to Jesuit Refugee Service Uganda at uga.hr@jrs.net

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