Java House Customer Service Coordinator Jobs in Kenya for Diploma Holders

Java House is currently sourcing for a self-motivated and dynamic individual to fill the position of Customer Service Coordinator based in Nairobi.



Role and Responsibilities


  • A customer service coordinator will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


    Key Responsibility Areas


  • Provide accurate, valid and complete information to customers by using the right methods/tools e.g tracker
  • Develop and maintain a positive client relationship by providing routine follow-up customer service calls
  • Rectify problems, such as damages, shortages and non-conformance to specifications
  • Respond to customer enquiries, providing turnaround within two hours
  • Develop constructive and cooperative working relationships with those on the team, as well as cross functionally
  • Follow communication procedures, procurement guidelines and policies
  • Ensures proper filling and documentation of procurement documents
  • Note tacker in Procurement meetings
  • Monitor contractor performance, recommending contract modifications when necessary.
    • Track the status of requisitions, contracts, and orders.
    • Contacting suppliers to schedule deliveries or to discuss shortages or missed deliveries.
  • Any other
    duty assigned


    Job Specifications


    Qualifications:


  • Diploma in Business Administration

    Experience:

  • 2 years working experience in Customer Service ( FMCG environment will be an added advantage)

    Special Conditions:

  • Should have interest in Restaurant or hospitality industry
  • Ability to work under minimal supervision
  • More than one year experience is service industry

    Core Competencies:

  • High Integrity
  • Patience and work under pressure
  • Strong computer skills, proficient in Word, Excel, and especially PowerPoint
  • Attention to detail
  • Clear communication skills
  • Ability to use positive language
  • Time management skills


    How to apply


    Interested candidates should apply online by 31st August, 2018



    For more information and job application details, see; Java House Customer Service Coordinator Jobs in Kenya for Diploma Holders


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