Ital Global Customer Service & Billing Officer - Reliever (Hospital ) Jobs in Kenya

Ital Global Customer Service & Billing Officer - Reliever (Hospital ) Jobs in Kenya

We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

Job Requirements

  • Diploma in Front Office & Administration, Hospitality Management or any related course.

  • Utalii College graduand is an added advantage.

  • Attained a C or higher in your KCSE.

  • Proficient in Microsoft Office.

  • Customer Service experience:

  • At least 1 Year would be an added advantage preferably in a busy environment.

  • Competencies and Skills Required

  • Excellent communication and presentation skills.

  • Enthusiasm and Reliability

  • Ability to multi-task and work under pressure

  • Highly adaptable

  • Exceptional interpersonal skills

  • Emotionally Intelligent

  • Empathetic

  • Strong customer centric skills

    Job Duties and Responsibilities

  • Maintaining a positive, empathetic and professional attitude towards clients at all times

  • Primary point of contact within the hospital

  • Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints

  • Welcoming, receiving, guiding and directing the patients around the hospital

  • Filling and processing of application forms

  • Investigate and respond to all customer enquiries promptly.

  • Escalate complex queries to the appropriate functional area.

  • Carry out customer and product related document processing

  • Make customers’ experiences better by ensuring customer satisfaction

  • Communicating with customers through various channels.

  • Develops and maintains strong relationships with customers by providing support, information, and guidance

  • Performing billing duties.

  • Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.

  • Answer all incoming calls and redirect them or keep messages.

  • Handling patients, referral sources, and administrative department inquires

  • Assisting the doctors in booking appointments for the next visit of the patient.

  • Entering patient information into a customer information system

  • Serving as a backup when other employees are out due to absent staff members

  • Any other duties as assigned.

    How to Apply

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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