Position’s primary focus may be in the areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management.
Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services.
Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results.
Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments.
Requires minimum supervision and may act as lead when the need arises.
Updates supervisor on status of projects or technical issues.
Exercises judgment and creativity in selecting and applying procedures correctly, and determines when to refer problems to the supervisor or next level of support.