IT Intern Jobs in Mlolongo

IT Intern Jobs in Mlolongo



Duties and Responsibilities

  • Provide technical support and assistance to end-users, including troubleshooting hardware, software, and network issues via phone, email, or in-person.

  • Install, configure, and maintain computer hardware, software, and peripherals, including
    desktops, laptops, printers, scanners, and mobile devices.

  • Set up and configure user accounts, email accounts, and access permissions in accordance with company policies and procedures.

  • Perform routine maintenance tasks, such as system updates, patches, and backups, to ensure optimal performance and security of IT systems.

  • Monitor system performance, analyze logs, and identify potential issues or security threats, taking appropriate action to mitigate risks and prevent downtime.

  • Assist in the implementation of IT projects, upgrades, and migrations, following project
    plans and timelines to ensure successful completion.

  • Provide training and guidance to end-users on how to use IT systems, software applications, and tools effectively and efficiently.

  • Maintain accurate records of IT inventory, including hardware, software licenses, and
    equipment warranties, and assist in procurement and asset management activities.

  • Collaborate with IT team members and vendors to resolve complex technical issues and implement solutions in a timely manner.

  • Stay informed about emerging technologies, trends, and best practices in the IT field, and
    recommend improvements or enhancements to existing systems and processes..

    Key Requirements Skills, experience and qualification

  • Bachelor's degree / Diploma in Information Technology, Computer Science, or related field is preferred.

  • Proven experience in providing technical support and assistance
    in an IT environment, preferably in a help desk or support role.

  • Strong knowledge of computer hardware, operating systems (Windows, macOS), and
    productivity software (Microsoft Office, G Suite).

  • Familiarity with networking concepts, protocols, and troubleshooting techniques (TCP/IP, DNS, DHCP).

  • Proficiency in troubleshooting common IT issues, such as hardware failures, software errors, and connectivity problems.

  • Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical users clearly and effectively.

  • Customer service-oriented mindset, with a commitment to delivering prompt, courteous, and effective support to end-users.

  • Ability to work independently and collaboratively as part of a team, with strong problem- solving and decision-making abilities.

  • Attention to detail and a commitment to following established procedures and protocols.

  • Willingness to learn and adapt to new technologies and tools as needed.

    How to Apply

    If you meet the above qualifications, skills and experience send CV urgently to
    recruitment@britesmanagement.com quoting the job title as the subject line on your email

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