IT Infrastructure and Hardware Analyst Jobs in Kenya

IT Infrastructure and Hardware Analyst Jobs in Kenya

  • Our client seeks to hire an IT Infrastructure and Hardware Analyst to be providing helpdesk support and resolving problems to the end user’s satisfaction.

    Reports to Senior Infrastructure Analyst


  • Capable to providing 1st contact resolution, using KB’s and Knowledge Articles.

  • Monitoring and responding quickly and effectively to requests received through the IT helpdesk.

  • Monitoring Service Desk for tickets assigned to the queue and process first-in first-out based on priority

  • Modifying configurations, utilities, software default settings, etc. for the local workstation

  • Utilizing and maintaining the helpdesk tracking software.

  • Documentation of internal procedures.
    Assisting with onboarding of new users.

  • Ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

  • Installing, testing and configuring new workstations, peripheral equipment and software.

  • Maintaining inventory of all equipment, software and software licenses.

  • Reporting issues to the Service Desk for escalation.

  • Managing PC setup and deployment for new employees using standard hardware, images and software.

  • Assigning users and computers to proper groups in Active Directory.

  • Performing timely workstation hardware and software upgrades as required.


  • A Bachelor’s degree in Computer Science or IT
    related courses from an accredited institution.

  • 2-3 years of experience in an Agricultural Industry/Company.

  • Microsoft or Cisco Certifications.

  • Experience in computer hardware maintenance.

  • 1-2 years of experience to support Windows OS and MS Office programs (i.e. Excel, Word, Projects, Visio and Outlook)

  • Knowledge of TCP/IP and other networking concepts.

  • Knowledge in LAN/WAN network administration and maintenance.

  • Excellent communication skills (i.e. oral and written)

  • Ability to work independently and efficiently.

    How to Apply:

  • Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address:

  • with IT Infrastructure and Hardware Analyst on the Subject line.

  • Candidates MUST indicate their Current and Expected salaries.

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