IRC Salesforce Developer & Administrator Jobs in Kenya

IRC Salesforce Developer & Administrator Jobs in Kenya

Background IRC Summary

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster.

At work today in over 40 countries and 28 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

This position will sit within Marketing Technology’s CRM team. Marketing Technology is responsible for supporting the IRC’s mission and key business strategies by creating best-in-class digital solutions that manage audience data, derive insights, inspire deeper engagement, and convert supporters.

These responsibilities include the management of enterprise CRM platform, web, donation platforms, and other front facing communications platforms.

Marketing Technology’s CRM team is a global support team that consists of four globally dispersed staff, working closely within the larger Marketing Technology portfolio to manage business needs for IRC’s global NPSP instance of Salesforce.

Job Overview/Summary:

As a Salesforce Developer and Administrator, you will be responsible for developing and providing support to users. You will be dealing with cases and together you will be building scalable and robust solutions.

You will be using Agile development methodologies with a focus on high availability to end users and relevant partners. You will be expected to have a strong understating of the Salesforce Platform architecture and development techniques.

This position can be fully remote in the UK, Kenya, or Pakistan but will be required to match the GMT/BST workday. At times the role will work a flexible schedule related to maintenance or critical business needs outside of normal business hours.

Major Responsibilities

  • Support Salesforce users and community users by responding to, resolving and documenting resolutions of Salesforce cases.

  • Design and develop new business solutions leveraging Apex, Trigger and Flows to a high standard but within the platform’s governance framework.

  • Integrate Salesforce with a third-party systems. Define integrations with Marketing Technology’s integrations and automations team.

  • Regular use of design patterns and programming techniques to make code modular and reusable.

  • Troubleshoot and fixbugs

  • Create and enhance functionality with Lightning Web Component

  • Maintain and continue to optimize system security
    Code validation

  • Execute project deliverables within an agile scrum environment.

  • Design and recommend development and configuration strategies with minimal guidance

  • Advise key stakeholders on technical solutions using knowledge of
    Salesforce’s overall capabilities.

  • Develop intuitive user interfaces using JavaScript, jQuery and VF technologies.

  • Liaise with internal users and external vendors to resolve technical issues.

  • Admin Support, user management and system configuration.

  • Development of reports and dashboards

  • Documentation new processes and components

    Key Working Relationships:

    Position Reports to: Associate Director, CRM

    Position directly supervises: None

    Indirect Resources: Collaborates with other IRC staff on multi-functional development and project teams.

    Other Internal and/or External Contacts:


  • You will regularly collaborate with other members of the CRM team and integrations and automations developers, project managers, product managers and business analysts from across the Marketing Technology team ensure efforts are cohesive and in line with overall objectives.

  • Close collaboration with partners in External Relations, in particular Global Analytics and Global Donation Operations

  • Regular interaction with internal users


  • May collaborate with external digital vendors and consultants (including software developers).
    **Impact of work:**Supports IRC’s ability to manage its supporter data, measure and improve ongoing profile management, analytics and Salesforce’s utility to the global organization.


    Minimum Requirements

  • 5-7 years demonstratable professional work experience in Salesforce development.

  • 3-5 years of demonstrable Salesforce development experience in Apex, Triggers, Flows and LWC automation.

  • Excellent understanding of Salesforce Platform Architecture including development tools and techniques.

  • Excellent communication and interpersonal skills.

  • Knowledge of Agile framework and practices.

  • Excellent time management.

  • Experience in working with Excel for data manipulation.

  • Strong customer service orientation.

  • Familiarity with Microsoft Teams, Outlook and Agile Framework

    Preferred Additional Qualifications:

  • NPSP Salesforce Certification and Sales Cloud certification.

  • Using SQL/SOQL skills to work with large datasets

  • Working with volunteers and non-profit organizations.

  • Platform Development 1 Certification.

  • Admin Certification and Platform App Builder

  • Experience in working with Pardot, Blackthorn and APSONA.

  • Experience in implementing fundraising applications for non-profit organizations;

  • Experience in working effectively with an Agile delivery model;

  • Experience with web services or application programming interfaces is a great plus;

  • Willingness to further enhance knowledge by taking Salesforce certification exams

    How to Apply

    For more information and job application details, see; IRC Salesforce Developer & Administrator Jobs in Kenya

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