IRC Moderator Jobs in Kenya

IRC Moderator Jobs in Kenya


Job Description

Signpost

  • Signpost is an innovative digital initiative providing the humanitarian community with a platform to reach refugees, asylum seekers and crisis-affected communities around the world with accessible information.

  • Signpost programming will take a holistic approach to address information needs in Kakuma, Hagadera (Dabaab) and Nairobi.

  • Signpost is a useful information resource for people in need fosters more in-depth community, more trust, and, most importantly, more utility for its users.

    Job Overview:

  • IRC is seeking a Moderator to be based in Nairobi under the direct supervision of a Senior Editorial Officer.

  • The Moderator will be responsible for communicating directly with Signpost users daily, replying to comments, messages, and questions.

    Major Responsibilities:

  • Engage users in conversations online based on the guidelines

  • Reply to messages and comments received on Signpost social media channels with the help of Signpost team and moderation guidelines.

  • Collaborate with Senior Editorial Officers, service mapping officer, Signpost manager and protection teams to develop thorough, vetted, well-researched answers

  • Feedback on representative and noteworthy comments and write an analysis of the day’s communications (including responses to posts, trends in conversation and information gaps).

  • Share insights, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.

  • Analyse information gaps amongst the affected populations to feed into future content creation.

  • Keep up to date with all the new information put out on an ongoing basis and attend regular trainings as required.

  • Follow protocol to escalate any communication from vulnerable cases to Protection team.

    Job Requirements:

    Work Experience:

  • Experience working with refugees, asylum seekers, displaced
    persons, refugee hosting communities

  • At least one year of experience working with social medial platforms

    Demonstrated Skills and Competencies:

  • Typing speed of at least 30 words per minute

  • Knowledge of social media platforms such as Facebook

  • Ability to act with discretion, integrity, and diplomacy

  • An understanding of the power and importance of accurate information and the ability to exercise strong judgement in ensuring all answers are accurate.

  • High emotional intelligence

    Education:

  • Diploma or advanced relevant technical (e.g. media, journalism, communication) qualifications

    Language Skills:

  • Advanced Kiswahili and English language skills, oral and written

    Preferred Experience & Skills:

  • Great attention to detail

  • Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications

  • Strong organizational and time-management skills; proven ability to prioritize and deliver on time

  • Strong analytic problem-solving skills

  • Ability to work both independently and in a dynamic, cross-functional team

  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.)

  • Demonstrated ability to work effectively with stakeholders at all levels

    Working Environment:

  • Standard office work environment.

    How to Apply

  • For more information and job application details, see; IRC Moderator Jobs in Kenya


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