IRC Client Responsiveness Intern Jobs in Nigeria

IRC Client Responsiveness Intern Jobs in Nigeria


Job Overview / Summary

  • The IRC is guided by three core principles / standards (the IRC Way); Service, Integrity and Accountability. Also, the organization is guided by the principles of the Core Humanitarian standards (CHS) as well as the Humanitarian Accountability Partnership (HAP).

  • To uphold and ensure commitment to these principles in all its projects, IRC Nigeria operates a Client responsiveness Mechanism. One of the mechanism is to collect community’s feedback through toll free telephone system. Thus the IRC would like to hire an experienced person for this job.

  • The purpose of the Client responsiveness assistance, in general, is to receive feedback and complaints coming from the communities where IRC is working regarding the services the organization is rendering through the various Client responsiveness Mechanism.

  • The position holder will closely work with the program team specially in liaising between the community and the organization in terms of information flow from one to the other and vise-versa.

  • S / he will collect feedback coming from the community through the toll free system as well as other feedback mechanisms and pass onto the respective sector team following the organization’s feedback mechanism information flow system or depending the category level of the feedback, respond to the person who reported the complaint.

    Major Responsibilities

    Collect feedback from communities and report to the concerned body:

  • Answer tool-free calls, record the complaints / feedback applying the template/s prepared for the purpose;

  • Planned visit to all IRC implementing locations

  • Conduct in-depth FGD and KII where necessary

  • Facilitate community awareness in IRC implementation sites.

  • In-person follow up with referrals, PRs and other related outstanding.

  • Ensure confidentiality of all information received is upheld and respected.

  • Respond to those like information requests or answer questions if it is within her / his mandate specified in the IRC Nigeria Client responsiveness Mechanism document;

  • Summarize the information and report to the concerned body as stated in the Client responsiveness Mechanism document;

  • Whenever needed, clarify the questions reported to the Complain/Feedback Analysis Committee;
    Systematically and securely document the reports;

  • Managing / Maintain hotline services and other
    Accountability Mechanisms:

  • Maintain the telephone apparatuses and make sure the batteries are always charged full;

  • Report any technical problems to her / his supervisor on time and follow up its maintenance.

  • Managing suggestion boxes installed in various locations for feedback collection.

  • Devising and implementing ways of effectively communicating the Accountability Mechanisms to all project stakeholders

    Perform other duties assigned
    by the supervisor:

  • Perform other similar tasks, related to her / his area of responsibility, proposed by her/his supervisor

    Key Working Relationships:

  • Position Reports to: M&E Manager

  • Position directly supervises: Nil

  • Indirect Reporting: M&E officers

    Other Internal and / or external contacts: describe the nature of departments or groups the position influences or requires support from to accomplish objectives.

    Internal:
    External:

    Qualifications

  • A minimum of Diploma in Communication or similar areas of studies;

  • Experience in similar areas, developmental work and communication is an advantage;

  • Must be able to maintain confidentiality of information and individuals

  • Excellent computer skills especially in the use of MS Word and Excel.

  • Well conversant with e-mail communication, especially Microsoft Outlook.

  • Good verbal communication skills in local languages (Hausa, Fulfulde and Kanuri) and working knowledge of English is a must;

  • Keen to the organization grievance reporting mechanism and commitment to IRC values and principles; and

  • Passionate to humanitarian work;

    Work Experience: Previous experience in a similar role is an added advantage.

    Demonstrated Skills and Competencies:

  • Strong data collection, analysis, and report writing skills required;

  • Experience in report writing, data collection and analysis;

  • Must have good verbal communication skills in local languages and working knowledge of English Hausa, Fulfulde and Kanuri;

  • Demonstration of good presentation skills will be an added advantage

  • A strong team player with excellent interpersonal skills and the ability to work with groups of diverse backgrounds.

    Language Skills: MUST be able to communicate and write in English, Hausa, Fulfulde and Kanuri

    How to Apply

  • For more information and job application details, see; IRC Client Responsiveness Intern Jobs in Nigeria


    Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

    Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

    Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

    Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

    Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

    Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!


  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.