Ique Security Service Customer Care Associate Jobs in Nigeria

Ique Security Service Customer Care Associate Jobs in Nigeria



Job Summary
  • A customer care associate assists customers with inquiries related to a company’s products and services.
  • Customer care associates maintain adequate company and product knowledge to provide proficient service.

    Responsibilities
  • Attending training sessions to grow knowledge of products and to develop customer service skills.
  • Resolving phone, walk-in, mail, fax, and email customer inquiries.
  • Processing and logging incoming calls into the CRM system.
  • Identifying customer needs.
  • Forwarding and escalating inquiries to relevant individuals and departments.
  • Contacting customers to give them accurate feedback on the progress of their inquiries.
  • Providing outstanding customer service.
  • Updating customer information as required.
  • Maintaining confidentiality of information.
  • Performing other duties as the need arises.

    Job Requirements
  • Candidates should possess an HND / NCE / OND qualification.
  • 1 - 5 years work experience.

    How to Apply

    Interested and qualified candidates should send their Resume to: dayaizam@gmail.com using the Job Title as the subject of the email.

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