iPos Trainers Jobs in Kenya

iPos Trainers Jobs in Kenya

About the Client:

  • Our Client is a leading distributor and supply chain manager of agricultural products in East Africa. They are on a quest for expansion and are setting camp all over Kenya.

  • In that regard, they are seeking top talent to join their team, who are innovative, creative and are willing to take up the challenge to be part of a fast growing and unique venture.

    About the Role:

  • The incumbent will be tasked with helping the organization with optimizing agricultural input supply to farmers, operating through a network of over 2000 tech-enabled Agro-dealers across Kenya, Tanzania and Uganda

  • The Working conditions are specific to the field daily. Occasional traveling to the headquarter is required and may occasionally be needed to work over the weekend. Presence during regional meetings with other department’s teams is required.

    Primary Responsibilities:

  • Profile and generates leads for iPos clients in the country

  • Pitch iPos value proposition to new clients

  • Ensure accurate clients profiling and minimize customer attrition

  • Work closely with Partners and stakeholders in the value chain to generate correct customer pipelines and profiling

  • Ensure smooth and effective handover of newly recruited customers.

  • Collaborate with the team to ensure continuous client follow up and user maintenance’

  • Ensure successful platform installation and system setup of system at client premise, follow up training activities

  • Ensure impeccable customer management, timely visits and customer account maintenance after training

  • Actively work towards ensure high customer retention rate

  • Actively respond and handles all technical challenges

  • Build and maintain a sustainable relationships and trust with retailers through opening and maintaining interactive communication, forward customers’ requests to the dedicated departments.

  • Identify and assess retailers needs to achieve satisfaction. Support in handling complains, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolutions.

  • Coordinate and actively collaborate with all departments which are directly involved in the success of the project

  • Ensure efficient and meaningful reporting

  • Liaise with Innovation Department and other staff to implement new initiatives, align with business practices
    and ensure continuous improvement;

  • Protects organization’s value by keeping information confidential

  • Perform other related duties as required.

    Qualifications Required

  • Diploma or higher in a business related field from a recognized institution specializing in Communication or Information Technology.

  • Professional training in customer service shall be an added advantage

  • Experience or demonstrated ability to sell computer software is an added advantage

  • Minimum two years working experience in a similar role

  • Proficiency with computers and computer packages and applications with experience in tracking and recording customer information, filing documents, or updating customer profiles/ accounts

    Key Competencies Required

  • Excellent Verbal and Written Communication skills.

  • Excellent customer care skills with demonstrated and proven results

  • Client-Focused Solutions Experience

  • Project Management Skills,

  • Ability to Communicate Client Needs with Staff

  • Good analytical and problem solving skills

  • Ability to Manage Multiple Projects and Relationships Simultaneously

  • Negotiation Skills

  • Listening Skills, Communication Skills

  • Working knowledge of Customer Service Software, databases and tools

  • Time Management Skills

  • Ability to work effectively as part of a team

    How to Apply

  • Qualified and interested candidates to send in their applications through

  • recruitment@baselinerp.com with the subject line being “iPos Trainer- (Region Interested In)”

  • The CV should include the current and expected remuneration indicated therein.

  • Interviews shall be done on a rolling basis until a suitable candidate is identified.

  • We assure all our candidates that due consideration will be taken to review all applications against the pre-requisite requirements.

  • Although we would like to share feedback with all of you, it would be impossible to do so due to the high volumes we receive.

  • Only shortlisted candidates shall be contacted.

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