ipNX Nigeria Retail Tac Engineer Jobs

ipNX Nigeria Retail Tac Engineer Jobs

Category : Outsourced

Purpose of the Job :

  • The Retail Tac Engineer is responsible for ensuring efficient service delivery to the customers andensure customer satisfaction for all new services and support related service.
  • He will have the responsibility of contributing towards the research, design and implementation of functionality that will propel ipNX products and market-leading solution to the next level.
  • Also, he is to Provide technical support through collaborative partnership to deliver high quality and reliable network performance.

    Key Responsibilities

  • Restore service failures for Corporate Customers within 4 hours of its occurrence. Understand implementation and integration of technical hardware and software solutions.
  • Restore service failures for Retail Customers within 24 hours of its occurrence.
  • Ensure Research & Solutions management,system requirement analysis, option and scenario evaluation are carried out.
  • Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.
  • Plan and execute nodes/segment that require preventive maintenance on the network. Conduct collaborative system specifications, system integration, and evaluation ofsystem functions.
  • Provide technical support for the network surveillance, provisioning, installation and repair of infrastructures, sales, sales engineering, and marketing departments.
  • Audit and collate information for the fiber outside plant network.
  • Prepare the as-maintained documentation within region/subregion managed for the O&M Unit.
  • Audit and collate information for the fiber outside plant network.
  • Prepare and implement Method of Procedures (MOPs) and update network documentation based on changes in network topology.
  • Investigate, design, plan, and coordinate implementing infrastructure technology for IT networks.
  • Document and communicate / escalate critical issues and recommending quick solutions to minimize business disruption due to infrastructure support issues.
  • Adhere to controls to provide security for operating systems,software, and data.
  • Maintain technical documentation and database information for the all networks and circuits.
  • Manage maintenance and repair programs, making sure systems don't break down.
  • Ensure new equipment meets regulatory
    and client’s requirements.
  • Participate in relevant training webinars to understand recent release functionality, demonstration environment configuration and behavior.
  • Monitor and analyze system performance, such as network traffic, security, and capacity.
  • Interface effectively with customers, other departments and managers to resolve customer problems.
  • Conduct and support training sessions with members inside and outside of the organization. Track contractor performance, including billing against budget and contract.

    Educational Qualifications & Functional Skills:

  • BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum).
  • CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional).
  • MSc involving Engineering, Sciences, Mathematics or similar fields.
  • Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE.
  • Customer centric and stakeholders management.
  • Good LAN/WAN network design and implementation skills.
  • Ability to solve complex problems in the shortest available time using honed analytical skills.
  • Good interpersonal skills with customers, vendors and members of team.
  • Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc) .
  • Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).

    Work Experience:

  • 3 years of experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
  • Experience presenting technical concepts to a general audience.
  • Basic experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing(DWDM).
  • Previous commercial engineering experience.
  • Experience in technical consulting and customer handling.
  • Proven experience in data analytics, statistical methods and models.
  • Experience and knowledge related to different research methodologies and comfort in how these approaches would work.
  • Experience working in a Service Provider environment and providing technical support to end customer solutions.

    Method of Application

    Interested and qualified candidates should forward their CV to: resume@ipnxnigeria.net using the position as subject of email.

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