IOM Operations Assistant – Field Support Jobs in Kenya

IOM Operations Assistant – Field Support Jobs in Kenya

Under the general supervision of the Operations Associate (Field Support), and the direct supervision of the Senior Operations Assistant - Field Support (Transit Center), the Operations Assistant – Field Support (Transit Center) is responsible for undertaking movement operations activities in the field, with the following duties and responsibilities:

Core Functions / Responsibilities:

  • Undertake field support activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or sub-office, or in relation to transportation.
  • Perform airport services, such as providing custodial care of travel documentation;
  • Verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag;
  • Assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance;
  • Escorting arriving individuals to ground transportation and departing individuals to their gates;
  • Visually confirming flights have departed;
  • Ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
  • Assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments;
  • During their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation.
  • Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
  • Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods, ensuring the needs of individuals are met throughout their stay.
  • Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
  • Assist in the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings.
  • Assist with
    baggage sorting, tagging and handling and escort individuals on transportation as needed.
  • Ensure individuals with special needs are provided with appropriate services and report any issues to supervisors immediately.
  • Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water.
  • Provide regular feedback on work being accomplished to the Senior Operations Assistant - Field Support (Transit Center) and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.
  • Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules.
  • Alert the Senior Operations Assistant - Field Support (Transit Center) or management of any non-compliance to Standard Operating Procedures or codes of conduct by IOM staff members or partners.
  • Perform such other duties as may be assigned.

    Required Qualifications and Experience


  • High School Degree/Certificate with four years of relevant working experience or Bachelor’s Degree or Equivalent or Higher with two years of relevant working experience.

  • Good knowledge of Word, Excel and Internet.
  • Strong interpersonal and communication skills

  • Fluency in English and Kiswahili is required.
  • Working knowledge of Somali is an advantage.

    How to Apply:
  • Interested candidates are invited to submit their application by sending a Motivation Letter and the updated CV to the email address referring to this advertisement.
  • Closing Date: 28th June, 2019
  • Only shortlisted applicants will be contacted.
  • For more information and job application details, see; IOM Operations Assistant – Field Support Jobs in Kenya

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